About Us :

TMRW Aesthetics for Men is redefining modern male aesthetics. Built exclusively for men, TMRW blends advanced medical aesthetics, regenerative medicine, and performance-driven wellness into a refined, data-driven clinical experience. As we continue to grow our flagship Los Angeles location, we are seeking a Front Desk / Patient Experience Coordinator to join our clinical team. This is a rare opportunity to help shape clinical standards, patient experience, and long-term growth at a fast-scaling men's aesthetics brand.

Job Description :

We are looking for a highly organized, service-driven, and detail-oriented individual who takes pride in delivering an exceptional patient experience. You will be responsible for managing the front desk, coordinating clinic flow, and guiding patients from first contact through post-visit follow-up. This role sits at the intersection of operations, hospitality, and conversion, and is essential to the success of the clinic. This role is ideal for someone who thrives in a fast-paced, high-standard environment and wants to grow with a brand from the ground up.

Key Responsibilities :

1) Patient Experience & Front Desk Operations Greet and check in patients with a professional, confident, and welcoming presence Ensure a seamless, high-end patient experience from arrival through checkout Maintain a clean, organized, and brand-aligned front desk and lobby environment 2) Scheduling & Clinic Flow Manage appointment scheduling, confirmations, and rescheduling Coordinate with clinical staff to ensure efficient daily flow Ensure all patient forms, consents, and documentation are completed accurately 3) Lead Management & Conversion Respond to inbound inquiries (phone, text, online leads) in a timely manner Guide prospective patients toward booking consultations and treatments Follow up with leads and maintain communication until conversion Maintain a strong understanding of services to confidently speak at a high level 4) Patient Communication & Support Answer patient questions regarding services, pricing, and scheduling Provide clear pre- and post-visit instructions Handle patient concerns with professionalism and empathy 5) Problem Solving & Escalation Address and de-escalate patient issues in real time Identify when to involve clinical staff or management Ensure every patient leaves with a positive experience 6) Administrative & Operational Support Assist with daily opening and closing procedures Maintain accurate records within the clinic management system Support team operations and contribute to a high-performance work environment

Qualifications:

Required 1) 1+ year experience in a customer-facing role (medical office, med spa, hospitality, or high-end retail preferred) 2) Strong communication skills (in-person, phone, and written/text) 3) Highly organized with strong attention to detail 4) Ability to multitask and remain composed in a fast-paced environment Preferred 5) Experience in a medical, aesthetics, or wellness setting 6) Familiarity with scheduling software or CRM systems 7) Comfort discussing aesthetic treatments at a high level

What We're Looking For:

Polished, professional presence Strong sense of ownership over patient experience Sales-aware mindset (without being pushy) Ability to anticipate needs and solve problems proactively Team-oriented with a high standard for execution

What We Offer:

1) Competitive compensation with healthcare, 401(k) 2) Premium work environment 3) Employee discounts on all services and products 4) Clear pathways for professional growth, leadership, and long-term upside How to

Apply :

Please submit your resume and a brief cover letter outlining your experience and interest in men's aesthetics. Qualified candidates will be contacted for an initial conversation.

Pay:

$20.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

In person