About Us:

6 Star Management is a privately owned property management company committed to delivering professional service, operational excellence, and a people-first approach across the communities we serve. We take pride in building strong relationships, maintaining high standards, and creating positive experiences for our residents, clients, and team members. We are committed to creating a workplace where employees have the opportunity to grow, develop, and succeed. We are seeking individuals who are dependable, adaptable, and motivated to grow with the organization. The ideal candidate communicates effectively, takes initiative, operates with integrity, and thrives in a fast-paced, team-oriented environment where problem-solving, accountability, and flexibility are essential. As we continue to grow and expand our footprint as a multistate property management company, we value professionals who are ready to contribute, help strengthen our operations, and grow alongside the organization.

Please note:

This is a non-housing position; employer-provided housing is not included 6 Star Management is seeking a Front Desk Receptionist / Administrative Assistant at Meridian Pointe Apartments, a 475-unit community near CSUN in Northridge, California. This is a six-month, full-time temporary position covering the front desk administrator's maternity leave . The role welcomes residents and visitors and supports daily office and property operations. The ideal candidate is organized, dependable, and service-oriented, with the ability to manage competing priorities and solve problems under pressure. We seek someone who takes initiative, anticipates needs, and uses available resources to resolve issues while contributing to a positive team environment.

Essential Duties and Responsibilities:

• Greet residents, prospective residents, vendors, and visitors; answer incoming calls, respond to emails, and direct inquiries to the appropriate staff member
• Sort and organize mail and resident packages and assist with distribution according to property procedures
• Assist the Property Manager and Assistant Property Manager with administrative tasks, correspondence, scheduling, data entry, and organized recordkeeping
• Respond to resident questions and concerns promptly and professionally, coordinate follow-up, and escalate issues as appropriate
• Assist with application review to ensure applicants meet company criteria while upholding Fair Housing laws and consistent screening procedures
• Assist with marketing, advertising, and outreach to generate prospective resident traffic
• Help plan and coordinate monthly resident events
• Walk vacant units to verify readiness for rental and report outstanding cleaning, maintenance, or presentation needs to the appropriate team
• Prioritize simultaneous calls, emails, resident walk-ins, and vendor appointments while maintaining accurate follow-through and professional service
• Perform other duties as assigned in support of property operations and business needs

Key Qualifications:

• Strong customer service and interpersonal skills, with the ability to create a welcoming experience for residents, prospective residents, vendors, and visitors
• Clear verbal and written communication skills, including professional phone etiquette and email correspondence
• Strong organizational, time management, and follow-up skills, with attention to detail and accurate recordkeeping
• Ability to prioritize calls, emails, walk-ins, and vendor appointments while remaining calm and responsive in a busy front desk environment
• Resourceful problem-solving skills, sound judgment, and the initiative to resolve routine issues and escalate concerns appropriately
• Basic computer and office administration skills, including email, data entry, scheduling, and document management
• Ability to handle resident and applicant information with discretion and maintain confidentiality
• Professional demeanor, dependable attendance, accountability, and the ability to work independently while supporting the onsite team Additional Requirements (Education, Training, and Experience):
• High school diploma or GED required
• At least one year of customer service experience required
• Prior front desk, receptionist, office administration, or residential property management experience preferred
• Experience with AppFolio or similar property management software preferred
• Availability to work full-time, 8-hour shifts, and weekends as needed

Pay:

$19.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid sick time Vision insurance Application Question(s): Please tell us why you'd be the best candidate for this position!

Experience:

Customer service: 1 year (Required)

Administrative:

2 years (Required)

Language:

English (Required) Ability to

Commute:

Northridge, CA 91325 (Required)

Work Location:

In person