Front Desk Receptionist and Customer Relations Specialist

Front Desk Receptionist and Customer Relations Specialist Residents Medical Group - 5.0 Los Angeles, CA Job Details Full-time $20 - $25 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Guest relations Administrative experience High school diploma or GED Clerical experience Productivity software Appointment scheduling Technical Proficiency Full Job Description About Residents Medical Group Residents Medical is the pioneer in medical residency and fellowship placement in the United States. With a focus on advancing Graduate Medical Education (GME) and research at teaching hospitals, Residents Medical has become the trusted leader in graduate medical preparatory education and placement. Our mission is to empower medical school students and graduates to obtain competitive residency positions and become board-certified doctors to serve humanity. Role Overview The Front Desk Receptionist & Customer Relations Specialist is the face of Residents Medical Group - the first point of contact for candidates, visitors, and partners. This role blends professional front-desk operations, warm candidate-facing communication, service promotion, and essential administrative support to keep our office running smoothly and our candidates feeling welcomed and well-informed. Core duties include, but are not limited to, the following: Front Desk Operations Greet visitors warmly and professionally, ensuring a positive first impression. Manage incoming calls and emails, directing them to the appropriate departments or individuals. Maintain and uphold the overall presentation and atmosphere of the office, ensuring every area consistently reflects the professional and welcoming standards of Residents Medical Group. Proactively anticipate the needs of visitors, candidates, and staff, attending to the comfort and experience of everyone in the office throughout the day. Administrative Support Assist with administrative tasks such as sorting and distributing mail, managing appointments, and coordinating meetings. Maintain office supplies inventory and place orders as needed. Ensure cleanliness and tidiness of office common areas, including the reception area and kitchen. Handle orders for food, flowers, and other items to support office operations. Candidate Relations & Service Promotion Promote Residents Medical Group services and offerings to potential candidates through phone calls, emails, and in-person interactions. Schedule appointments for candidates to speak with Residency Specialist Counselors and provide information about Residents Medical's programs and support. Qualifications High school diploma or equivalent; additional certification in customer service or a related field is a plus. Proven experience in customer service, receptionist, or administrative support roles. Exceptional communication skills, both verbal and written, with a customer-centric approach. Strong organizational skills and ability to multitask in a fast-paced environment. Proficiency in MS Office suite and familiarity with standard office equipment. Positive attitude, empathy, and willingness to go above and beyond to support the team. A hospitality-oriented mindset with a natural instinct for creating an exceptional in-person experience. If you are passionate about making a difference in the lives of medical students and graduates and want to be part of a dynamic team dedicated to their success, we encourage you to apply. Equal Employment Opportunity Residents Medical Group, Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person