Front Office Receptionist, Physical Therapy

Role Summary Front Office Receptionist in the Physical Department Location Los Angeles, 90025 Employment Type Full-Time / Temp-to-Hire Experience Level Minimum 2 Years in Medical Office Expected Pay Range $25.00 per hour

Key Responsibilities Front Office Operations Patient Engagement:

Greet and welcome patients and visitors in a professional and friendly manner.

Communications:

Answer and direct phone calls using a multi-line phone system.

Scheduling:

Manage complex scheduling for multiple therapists, including new admissions and follow-up appointments.

Financials:

Verify patient insurance coverage and collect co-payments at the time of service.

Compliance:

Handle confidential patient information according to HIPAA regulations and compliance standards.

Therapy Assistance:

Assist Physical Therapists with patient preparation, exercise monitoring, and modality setup.

Documentation:

Assist with chart construction, purging old records, and ensuring results are available for the doctor/therapist.

Environment Maintenance:

Maintain cleanliness and organization of treatment rooms and the reception area.

Communication:

Coordinate with external providers and pharmacies using correct medical terminology.

Qualifications and Skills Technical Proficiency:

Knowledge of medical office software and Electronic Health Record (EHR) systems.

Bilingual Skills:

Proficient in English and Spanish is highly preferred.

Soft Skills:

Strong customer service, ability to de-escalate frustrated patients, and seasoned professionalism. 2 years in a medical office front desk

Schedule & Availability Standard Hours:

Weekdays, typically between 8:00 a.m. and 5:00 p.m.

Start Date:

Immediate start is available

Requirements:

Must have reliable transportation. Equal Employment Opportunity Statement Royalty Medical Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected status under federal, state, or local law.

Pay:

$25.00 per hour

Work Location:

In person