We are an established, privately owned small animal hospital looking for an experienced, client-centered Veterinary Client Care Specialist (Receptionist) to join our close-knit team. We take pride in delivering progressive veterinary medicine in a warm, compassionate environment where trust, patient advocacy, and high-touch hospitality lead everything we do. Whether you are looking for long-term stability in a role you love or hoping to build your veterinary career over time, our supportive clinic culture offers room for personal growth—with pathways for advancement available for those interested, but never required.

Key Responsibilities High-Touch Client Concierge:

Deliver personalized, empathetic care from arrival to discharge, anticipating pet parents' needs, answering treatment inquiries, and creating a calm, welcoming lobby experience.

Modern Cloud Practice Management:

Efficiently utilize our cloud-based practice management software (PIMS) to schedule visits, manage multi-channel client messaging (SMS/email portals), update patient records, and streamline check-in/out workflows.

Omnichannel Communications:

Confidently manage high-volume multi-line VoIP phones, digital inquiries, and real-time client chat with prompt, polished communication.

Financial & Front-Desk Administration:

Accurately process seamless digital and contactless transactions, coordinate pet insurance claims/estimates, and balance daily reconciliation and end-of-day closing reports.

Clinic Presentation:

Maintain an immaculate, comfortable, and low-stress reception and front-office environment. Qualifications & Experience Prior experience in veterinary reception or high-touch customer hospitality is strongly preferred. Comfort and proficiency with modern technology, including cloud-based PIMS, VoIP phone systems, and digital client messaging platforms. Outstanding active listening, emotional intelligence, and de-escalation skills during emotional or urgent situations. Collaborative, dependable team player who values providing consistent, quality client care.

Position Details, Growth & Schedule Status:

Full-time (approximately 32 hours per week)

Career Growth:

Opportunities for leadership or cross-training advancement are open and encouraged for motivated team members, but never mandated—we equally celebrate and value team members who want to master and remain in this dedicated front-desk role.

Availability Needed:

Monday-Friday (8:00 AM - 6:00 PM window) and Saturday (9:00 AM - 12:00 PM) Please apply online only. To allow our team to dedicate full attention to our patients and in-clinic appointments, we ask that you do not call regarding the status of this application.

Pay:

$20.00 - $28.00 per hour Expected hours: 28.0 - 32.0 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off

Experience:

Veterinary experience: 1 year (Preferred) Customer service: 1 year (Preferred) Shift availability: Day Shift (Preferred)

Work Location:

In person