Join Our Growing Dental Team Monument Family Dentistry is looking for an experienced, friendly, and highly organized Dental Receptionist to join our front office team. We are a growing, privately owned dental practice committed to providing an exceptional experience for both our patients and our team. As our practice continues to expand, we are looking for someone who understands the flow of a dental office, enjoys connecting with patients, and takes pride in helping the front office run smoothly. As one of the first people our patients interact with, you will play an important role in helping them feel welcomed, comfortable, and well cared for. This position is ideal for someone who can balance excellent customer service with scheduling, insurance, billing, and other administrative responsibilities. You will work closely with our Office Manager and the rest of our front office team. This position will also serve as the primary front office team member on Fridays, confidently managing the reception area and daily front office needs with support from the clinical team. What You'll Do Warmly welcome patients and create a positive first impression Check patients in and out for their appointments Answer incoming calls, text messages, and patient inquiries Schedule, confirm, and reschedule appointments Help maintain a productive and organized provider schedule Assist with filling cancellations and maintaining an effective patient recall system Review and update patient contact, health, and insurance information Verify insurance eligibility, benefits, frequencies, and coverage limitations Enter accurate insurance information into patient accounts Submit and track dental insurance claims Assist with insurance follow-up, outstanding claims, and account corrections Post insurance payments and review explanations of benefits Collect patient payments and communicate account balances professionally Help patients understand basic insurance benefits, estimated costs, and financial responsibilities Assist with billing, accounts receivable, and patient account follow-up Request and send patient records as needed Maintain accurate documentation in patient accounts Communicate closely with doctors, hygienists, assistants, and front office team members Complete general administrative tasks, including scanning, filing, and documentation Serve as the primary front office team member on Fridays and help keep the day organized Support additional front office responsibilities as needed Who We're Looking For We are looking for someone who enjoys helping people and understands that accuracy, communication, and attention to detail are essential in a dental office.

Our ideal candidate:

Has previous dental front office experience; dental experience is required Has experience with dental scheduling, insurance eligibility, claims, billing, and patient accounts Understands basic dental terminology and common dental procedures Communicates with warmth, confidence, and professionalism Is dependable, punctual, and consistent Is highly organized and attentive to detail Can manage phones, patients, messages, scheduling, and administrative responsibilities effectively Is comfortable discussing insurance, payments, and account balances with patients Can prioritize multiple responsibilities in a busy environment Learns new technology and office systems quickly Takes initiative and looks for ways to help Can work independently while remaining connected to the team Maintains patient privacy and handles sensitive information professionally Enjoys working in a collaborative environment where team members support one another Experience with Open Dental is highly preferred. Why You'll Love Working Here We are intentional about creating a workplace where people feel supported, appreciated, and excited to come to work.

Our team believes in:

Providing compassionate, personalized care Communicating openly and respectfully Helping one another during busy moments Celebrating individual and team successes Continuing to learn and improve Creating a positive experience for every patient We are investing in the future of our practice through expanded technology, office improvements, and continued growth. We are looking for someone who wants to build a long-term career and grow alongside us. We work hard, care deeply about our patients, and have fun doing it. Compensation Competitive hourly rate of $25.00-$29.00 per hour , depending on experience Daily production bonus opportunities Professional Growth Paid continuing education Paid team meetings with lunch provided Quarterly team-building events Cross-training in additional front office responsibilities Opportunities for professional growth as the practice continues to expand Benefits 100% 401(k) match up to 4% Paid holidays Paid Time Off Paid short-term and long-term disability coverage Comprehensive dental benefits for you and your immediate family Health insurance Why This Role Is Different At Monument Family Dentistry, every member of the front office team is cross-trained. We believe patients receive the best experience when our team communicates well and understands the entire patient journey. Your primary focus will be reception, patient communication, scheduling, insurance eligibility, billing, and supporting the daily front office workflow. You will also have opportunities to continue developing your skills and take on additional responsibilities as our practice grows. If you are looking for a long-term opportunity where your experience is valued, your ideas are welcomed, and your work makes a meaningful difference, we would love to meet you. Apply today and help us continue creating an exceptional experience at Monument Family Dentistry.

Job type:

Full-time Work location: In person

Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Application Question(s): Are you able to work our current office hours? Monday/Tuesday 7:30am-5:00pm,

Wednesday/Thursday:

7:30am - 3:00pm

Experience:

Dental office: 1 year (Required)

Work Location:

In person