Receptionist / Administrative Assistant - SERVPRO® Team Skov Middletown, CT | Full-time | $20-$23 per hour, based on experience When someone's basement floods at 8 a.m. or a family is standing in their driveway after a kitchen fire, you're the first voice they hear. This role is the front door of our operation: you take the call, calm the customer, capture the details, and get the right crew moving fast. SERVPRO Team Skov is a multi-market restoration and reconstruction company with six offices across Connecticut, New York, and Maryland and about 75 team members. Middletown is our home office. We're growing, and we hire people we intend to develop. Schedule Monday-Friday, 8-hour shifts scheduled between 8:00 a.m. and 5:00 p.m. Some flexibility may be needed during storm events or large losses. Overtime available. What you'll do Answer incoming calls and greet visitors; you represent the company on every interaction Take First Notice of Loss (FNOL) calls from customers, insurance carriers, and referral partners and enter them accurately into our job management system Dispatch crews to new leads and jobs, set site appointments, and make sure the right people are notified Coordinate the daily production schedule and the after-hours on-call rotation Track every open lead on the WIP board so nothing falls through the cracks Follow up with customers on active jobs and help resolve questions or concerns Handle general office administration as needed What success looks like Every lead documented and dispatched with a site appointment set Fast response from call to crew on-site Strong lead-to-job conversion Customers who leave reviews because of how you treated them Who does well here 2+ years of customer service, dispatch, scheduling, or office experience Calm on the phone with people having a bad day; organized when five things happen at once Detail-oriented with clean data entry habits Comfortable learning new software quickly Familiarity with the Middletown / Middlesex County / Greater Hartford area is a plus Restoration, construction, or insurance experience is a plus, not required High school diploma or GED Why join us Paid training with a structured 90-day onboarding plan: phones, dispatch software, KPIs, and ride-alongs with our crews A real career path. We train dispatchers toward Job File Coordinator, Xactimate estimating, and

IICRC WRT

certification Health, dental, and vision insurance Paid time off Overtime opportunity A team that shows up when it matters and takes care of its own

Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person