A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Receptionist Automobilia Auto Salon LLC West Haven, CT Job Details Part-time | Full-time $17 - $25 an hour 1 day ago Qualifications Computer operation Customer relationship building Interpersonal skills Phone communication Writing skills De-escalation techniques Conflict de-escalation High school diploma or GED Customer engagement Organizational skills Telephone systems Multi-line phone systems Productivity software Appointment scheduling File organization Quality data entry Office record organization Customer data entry Full Job Description Overview
JOB SUMMARY
The Receptionist is the first person our customers encounter — in person, and often by phone. This role sets the tone for the entire Automobilia experience and is central to how our brand is perceived. We are looking for a polished, personable professional who takes genuine pride in delivering an exceptional first impression, communicates clearly and warmly with every customer, and keeps the front desk running with efficiency and calm. If you enjoy working in a professional, fast-paced environment, have strong organizational instincts, and understand that great service starts with great communication — this role is an excellent fit.
ESSENTIAL JOB FUNCTIONS
The following responsibilities represent the core duties of this position. Additional duties may be assigned by the Operations Manager based on business needs. Customer Service & Reception Greet all customers, visitors, and vendors promptly and professionally upon arrival, ensuring every interaction reflects Automobilia's commitment to a premium experience Maintain a welcoming, organized, and professional front desk environment at all times Notify the appropriate team member of a customer's arrival without delay Phone & Communications Answer all inbound calls promptly and professionally, representing the company with a consistently warm and polished tone Screen, forward, and route calls to the correct department or team member Take accurate, complete messages and ensure timely follow-through on all communication requests Lead Management Receive, enter, and distribute inbound leads accurately and promptly using established procedures Contact leads for initial introduction and appointment scheduling as directed Route lead calls to the correct department or sales representative Maintain accurate lead records in accordance with company procedures Courtesy Vehicle Management Manage the check-out and check-in of Automobilia's Tesla loaner vehicles in accordance with SOP012 Verify customer identity and complete all required documentation prior to vehicle release Inspect vehicles at check-out and return; document and report any discrepancies to management immediately Maintain an accurate and up-to-date courtesy vehicle availability log Administrative Support Assist team members and management with administrative tasks as assigned Sort, distribute, and process incoming and outgoing correspondence Maintain organized records and filing systems so that important information is easy to locate quickly Support day-to-day front desk operations and contribute to overall office efficiency
ATTENTION
This is a customer-facing role at all times. Professional appearance, composed demeanor, and clear communication are non-negotiable requirements of this position, regardless of workload or conditions.
MINIMUM QUALIFICATIONS
No prior automotive industry experience is required. We welcome candidates from a variety of professional backgrounds. The following skills and attributes are essential to success in this role. Skills & Competencies Clear verbal and written communication skills — the ability to interact professionally and warmly with customers, vendors, and team members in person, by phone, and in writing Strong organizational skills — the ability to maintain accurate records and retrieve important information quickly and reliably Sound time management — the ability to prioritize and complete a wide variety of concurrent tasks throughout the workday without losing composure or quality Patience and active listening — the ability to engage thoughtfully and constructively with customers in all situations, including those that require de-escalation or extra care A genuinely personable and attentive manner — the ability to make every customer feel valued and welcomed from the first moment of contact Basic computer proficiency, including data entry and use of standard office and communications software Physical Requirements Ability to remain comfortably seated at a front desk workstation for extended periods throughout the workday Ability to speak clearly and be understood in person and by phone Ability to operate standard office equipment including multi-line phone systems, computers, and printers Ability to move through the facility as required to perform courtesy vehicle check-out and check-in duties Candidates must be able to perform the physical requirements of this role on a sustained basis without restriction
