A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Under general supervision operates a multi-line telephone console, gives routine information to the public greets the public; performs clerical work; and other related work as required
BUSINESS CONTRIBUTION
Receptionists are responsible for providing an integrated and reliable support system to the campuses.
Receptionists accomplish this through:
Interacting with the public in a professional manner and maintain a neat appearance Detail-orientation, with the ability to manage and prioritize multiple tasks and deadlines with frequent interruptions; Ability to handle difficult situations and demanding people; Reliability and dependability.
Education, Experience, and Training:
Highs School Diploma or equivalent; or more than two years related experience and/or training; or equivalent combination of education and experience. This is a full time position that requires day and evening availability.
ESSENTIAL FUNCTIONS
Receives calls and gives information to callers, screen and routes calls to appropriate destination. Retrieves messages from voice mail and forwards to appropriate personnel. Obtains and records caller's name, time of call, nature of business and person called upon and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Answer questions about Southeastern College and provides callers with address, directions, and other information. Monitor visitor access and issues passes when required. Update appointment calendars. Receives, sorts, and routes mail, and maintain and routes publications. Maintain fax machines, assists users, send faxes, and retrieves and routes incoming faxes. Takes payment for services and products. Creates and prints faxes. Greets visitors, staff and others in a professional courteous manner. Ascertains nature of business and directs visitors or callers to appropriate department or person. Orders, receives, and maintains office supplies. Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. Performs other clerical duties as needed, such as filing, photocopying, and collating.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. The employee may be required to stand or sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LOCATION
This position is an onsite position located at your campus unless otherwise determined by the Chancellor and/or designee. Any changes must be reviewed by the Campus President/Vice President and all final approvals must come from the Chancellor and/or designee.
