Join our vibrant wellness team as a Spa Front Desk Receptionist, where you will be the welcoming face and efficient coordinator for our luxurious spa environment. This dynamic role combines exceptional customer service with administrative excellence, ensuring every guest's experience begins and ends on a high note. Your energetic approach and organizational skills will help create a serene yet lively atmosphere, making each visitor feel valued and cared for from the moment they walk through the door. Core Responsibilities

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Patient Check-In/Check-Out:

Greet patients, verify appointments, collect intake forms, and process payments for treatments, retail products, and services

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Scheduling & Coordination:

Book, confirm, and modify appointments using medical spa scheduling software

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Phone & Online Inquiries:

Answer calls and respond to messages, providing service information and converting inquiries into bookings

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Retail Sales & Upselling:

Assist with product sales, treatment recommendations, and package promotions

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Administrative Support:

Maintain appointment books, manage patient flow, and support clinical staff with documentation and data entry

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Customer Service:

Resolve concerns promptly, ensure a positive first and last impression, and maintain a luxury hospitality standard

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Data Management:

Update patient records, track treatment schedules, and ensure compliance with HIPAA and healthcare privacy practices Skills & Qualifications

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Interpersonal Skills:

Warm, professional demeanor; strong communication and empathy

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Organization:

Ability to handle high-volume scheduling and multitasking

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Technology Proficiency:

Comfort with Microsoft Office, medical spa software, and EHR systems

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Product Knowledge:

Familiarity with aesthetic treatment menus (trainable) and retail offerings

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Hospitality Mindset:

Understanding of premium service standards in a luxury environment

Pay:

From $16.00 per hour

Work Location:

In person