SPA RECEPTIONIST- Fort Myers Beach (part-time) TPI Hospitality - 3.4 Fort Myers Beach, FL Job Details Part-time 8 hours ago Benefits Free parking Paid holidays Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Volunteer time off Opportunities for advancement Bereavement leave Qualifications Visitor query response Customer records maintenance Record keeping Maintaining an organized workspace Phone communication Service scheduling Greeting customers Filing Handling massage appointments Answering guest questions Team scheduling Hotel and accommodations guest inquiries Hotel public area cleaning Administrative experience Industry trends Organizational skills Customer issue escalation Hospitality housekeeping Hotel and accommodations guest complaints handling Clean workspace maintenance Communication skills Entry level Office phone management Quality data entry Customer data entry Full Job Description Spa Receptionist - Margaritaville Beach Resort Fort Myers Beach, Florida Fins up! Margaritaville Resort Fort Myers Beach is seeking applications from seasoned professionals for the exciting role of Spa Receptionist. Nestled in the heart of Southwest Florida's vibrant landscape, Margaritaville Fort Myers Beach, under the proud operation and ownership of TPI Hospitality, offers not just a job but an opportunity for unparalleled personal and professional growth. Our Spa receptionist will provide customer service to clients, efficiently run the reception area, and support the spa team in carrying out daily tasks. Guests and locals come to the spa for many different services and are looking for a welcoming and calming environment to relax in.

What You'll Do:

Warmly welcome guests as they arrive at the spa, providing a friendly and inviting atmosphere. Answer incoming phone calls professionally and courteously, addressing inquiries, booking appointments, and providing information about services and availability. Maintain the cleanliness and tidiness of the spa facility, ensuring that public areas, reception desk, and waiting areas are clean, organized, and presentable. Familiarize yourself with the products and services offered by the spa, including their features, benefits, and pricing. Assist with administrative tasks such as filing, data entry, and record keeping, ensuring accurate and up-to-date information is maintained. Provide excellent customer service to all guests, addressing their questions, concerns, and requests promptly and professionally. Handle guest feedback and complaints effectively, escalating issues to management when necessary. Manage appointment schedules efficiently, coordinating with therapists and other staff to ensure smooth and timely service delivery. Collaborate closely with other spa staff, including therapists, estheticians, and managers, to ensure a seamless and enjoyable experience for guests. Stay informed about industry trends, new products, and techniques related to spa services, participating in training and development opportunities to enhance knowledge and skills.

What We're Looking For:

6 months in customer service experience, preferably in the hospitality industry. Receptionist, scheduling, and administrative skills. Flexible work schedule. Ability to multitask and work well in a fast-paced environment. Excellent communication and organizational skills.

About TPI Hospitality:

Industry leading tenure celebrated during its 50th year of operation in 2022. A culture of empowerment that creates success for yourself and those around you. A growing company with multiple new projects underway. With over 30 hotels and restaurants located throughout Minnesota and Florida, TPI associates enjoy more opportunities for advancement or transfer. Chosen as a twelve-time Best Places to Work nominee by the Business Journal.

Benefits:

Medical/Dental Insurance 401(k) & 401(k) matching Free parking and transportation to/from Margaritaville Resort Paid Time Off (PTO) Holiday Pay Volunteer time off (VTO) Bereavement Leave School Conference Leave Employee Discounts Supplemental Insurance options Tuition Discount Still wondering what makes working at Margaritaville so special? Don't just take our word for it - see for yourself! Watch our video and dive into the vibrant, fun-filled world of Margaritaville. Discover the unique atmosphere, enthusiastic team, and unforgettable experiences that await you. Whether you're front facing with our guests or supporting behind the scenes, every role here brings a bit of our paradise to life. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.