Lead and scale a growing multi-service disability services organization across Southwest and Central Florida. A well-established, expanding human services organization is seeking a hands-on operator a Regional Director of Operations to lead its Florida service lines, based in Fort Myers. You'll own full P&L-level accountability for day-to-day operations across Adult Day Training (life skills) programs and in-home services (Personal Care Services and Medicaid Waiver), lead teams through a period of significant growth and organizational change, and manage the region by the numbers; performance, financial, and operational metrics with a mandate to expand through new locations, new service lines, and potential acquisitions across the state of Florida. You'll report directly to the SVP of Operations and serve as the senior operational leader for the region. We're looking for a proven operations executive: someone who has led multi-site teams, driven measurable performance improvement, guided an organization through change and scale, and knows how to translate strategy into KPIs, budgets, and results. Why this role Own the operation: Full accountability for regional performance — financial results, operational metrics, quality, and compliance across multiple sites and service lines Lead through change: The organization is scaling — organic growth and M&A are on the roadmap. You'll build the operational discipline and team capability to absorb that growth Senior visibility: Direct report to the SVP of Operations; a seat at the table for annual strategic planning Multi-service scope: Facility-based day programs plus in-home HCBS — genuine general-management breadth, not a single-program role Mission with scale: Serve adults with intellectual and developmental disabilities through programs that build independence and life skills What you'll do Own regional operational and financial performance: budgets, revenue/census and utilization targets, labor cost and staffing efficiency, and margin Define, track, and act on key performance indicators. Lead, develop, and hold accountable local program leadership and frontline teams; build bench strength and succession within the region Guide teams through organizational change, new systems, new structures, new locations, and integration of acquired programs while sustaining culture and service quality Drive continuous operational improvement: workflow efficiency, scheduling and coverage models, and documentation/billing integrity Ensure compliance with Florida APD, AHCA, and Medicaid Waiver (iBudget) requirements Partner with the SVP of Operations on expansion strategy, new site launches, due diligence, and acquisition integration Travel occasionally to program locations in Port Charlotte and Daytona Beach; attend the annual planning team meeting What you'll need Proven multi-site or regional operations leadership in healthcare, IDD services, home and community-based services, behavioral health, or a related human services field Demonstrated success leading teams hiring, developing, and holding leaders accountable across multiple locations A track record of guiding an organization through change: growth, restructuring, system implementations, or acquisition integration Strong command of performance, financial, and operational metrics you manage by the numbers and can point to measurable results you've driven (census growth, margin improvement, labor efficiency, quality outcomes) Experience owning budgets and P&L-level accountability, not just program administration Working knowledge of Florida Medicaid Waiver programs preferred Bachelor's degree required; Master's in healthcare administration, business, human services, or related field preferred Based in or willing to relocate to the Fort Myers area Location & travel: Fort Myers, FL base with occasional travel to Port Charlotte and Daytona Beach program sites

Pay:

$90,000.00 - $120,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Mileage reimbursement Paid time off Vision insurance Application Question(s): Do you have full P&L accountability in your current or past roles?

Work Location:

On the road