Front Desk / Patient Services Representative Coastal Med Urgent Care

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Fort Myers, FL Locations:

8291 Dani Dr., Ste 100, Fort Myers, FL 33966 18070 Tamiami Trail, Ste 108, Fort Myers, FL 33908

Employment Type:

Full-Time & Part-Time Available Position Overview Coastal Med Urgent Care is seeking a professional, organized, and bilingual Front Desk / Patient Services Representative to support patient care and front-office operations across our Fort Myers locations. This role is vital to creating a positive patient experience while supporting our integrated healthcare model. We are looking for a dependable individual with strong work ethics, attention to detail, and a patient-focused mindset who thrives in a fast-paced clinical environment and understands the value of coordinated care. Key Responsibilities Greet patients professionally and courteously Register patients accurately and verify demographics and insurance Collect co-pays and process payments in the POS system Answer phones using approved phone scripts and route calls appropriately Schedule appointments and manage patient flow efficiently Maintain front desk organization and cleanliness Ensure HIPAA compliance at all times Provide patients with accurate information about Coastal Med's integrated services, including primary care and pharmacy services, when appropriate Facilitate internal referrals and coordinated care Support clinical staff with administrative duties as needed Required Qualifications Bilingual (English/Spanish)

• Required Excellent customer service and communication skills Strong organizational skills and attention to detail Professional appearance and demeanor Ability to multitask in a fast-paced urgent care setting Dependable, punctual, and team-oriented Basic computer skills; EHR experience preferred Preferred Experience Prior experience in a medical office, urgent care, or healthcare setting Experience with patient education, referrals, or care coordination Schedule Full-time and part-time positions available Must be flexible and available to work weekends as needed Compensation & Benefits (for eligible employees) Base pay range: $18 per hour (based on experience and bilingual proficiency) Paid training Paid time off (PTO) Health insurance Dental and vision insurance Performance-based incentives tied to:•Patient satisfaction and service excellence•Accuracy and efficiency in front desk operations•Appropriate patient education and internal care coordination Opportunities for advancement within a growing healthcare organization Why Join Coastal Med Urgent Care?

Established and expanding healthcare organization Integrated model including urgent care, primary care, and pharmacy services Multiple locations with growth and leadership opportunities Clear protocols, high standards, and a patient-first culture How to Apply Submit your resume with a brief introduction outlining your experience and availability.

Pay:

$17.00

• $18.

00 per hour

Benefits:

401(k) Dental insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person