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Villa Nails & Spa
Front Desk Receptionist
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Job Description
We are looking for a friendly, organized receptionist to be the first person clients meet. You will manage the front desk, keep the schedule running smoothly, and help clients feel welcome from the moment they walk in until they leave. What you'll do Greet clients, check them in, and seat them with the right technician Answer phones, book, reschedule, and confirm appointments Take payments, process gift cards, and close out the register Keep the waiting area, retail display, and front desk clean and stocked Help clients choose services, add-ons, and retail products Manage walk-ins and keep the appointment book accurate Send appointment reminders and follow up on no-shows or cancellations Handle basic client questions about services, pricing, and policies Support technicians so they can stay focused on clients What we're looking for Friendly, professional, and calm under a busy schedule Reliable and on time Comfortable with phones, scheduling software, and a point-of-sale system Clear spoken English; bilingual (English/Vietnamese or English/Spanish) is a plus Prior front-desk, retail, or salon experience is helpful