Job Summary Beacon Medical Center of Lakeland is seeking a professional, organized, and patient-focused Medical Front Desk Receptionist to join our primary care team. The ideal candidate will have experience working in a medical office and using an electronic medical record (EMR) system. Responsibilities Welcome patients and visitors in a courteous and professional manner. Complete patient check-in and check-out procedures. Schedule, confirm, reschedule, and cancel appointments. Answer incoming calls and route messages appropriately. Enter and update patient demographics, insurance information, and required documentation in the EMR system. Verify insurance eligibility and benefits before appointments. Collect copayments, deductibles, and outstanding patient balances. Provide patients with required forms and ensure they are completed accurately. Scan and upload identification, insurance cards, referrals, and other documents into the patient record. Obtain necessary referrals and authorizations when applicable. Communicate with clinical staff regarding patient arrivals, scheduling concerns, and urgent messages. Maintain patient confidentiality and comply with HIPAA requirements. Keep the reception and waiting areas organized and professional. Assist with medical records requests, incoming faxes, and general administrative duties. Perform other responsibilities as assigned by management. Required Qualifications High school diploma or equivalent. Previous front-desk, receptionist, or administrative experience in a medical office. Experience using an electronic medical record system. Basic knowledge of medical terminology and health insurance processes. Strong computer, data-entry, and telephone skills. Ability to multitask and remain organized in a busy medical environment. Excellent communication and customer-service skills. Ability to handle confidential information with professionalism and discretion. Dependable, punctual, and able to work effectively as part of a team. Preferred Qualifications Experience with eClinicalWorks or a similar EMR system. Experience verifying insurance eligibility and collecting patient payments. Familiarity with Medicare, Medicaid, and commercial insurance plans. Bilingual in English and Spanish.

Position Details Job type:

Full-time Schedule:

Monday through Friday, 8:00 a.m. to 5:00 p.m.

Work location:

In person —

Lakeland, Florida Compensation:

Based on experience Beacon Medical Center of Lakeland is an equal opportunity employer. Employment decisions are made without regard to any legally protected characteristic. Bilingual English/Spanish candidates are strongly preferred. Applicants must be able to communicate professionally and clearly with patients in both languages.

Pay:

$18.00 - $20.00 per hour

Benefits:

Health insurance Paid time off

Work Location:

In person