About Us Harmony Cosmetic Center is a luxury, patient-focused cosmetic and wellness center in Miami Lakes, FL. We specialize in high-end aesthetic services and surgical patient experiences, and we are committed to delivering exceptional care, professionalism, and five-star customer service from the moment a patient contacts us. We are looking for a motivated, polished, and detail-oriented Front Desk Receptionist / Patient Coordinator who thrives in a fast-paced environment, enjoys working with people, and understands the importance of patient experience, communication, and follow-through. ⸻ Position Summary As the Front Desk Receptionist / Patient Coordinator, you will be the first point of contact for our patients—both in person and over the phone. You will play a key role in ensuring every patient feels welcomed, guided, and supported throughout their treatment journey. This role requires strong organization, multitasking, excellent communication skills, and the ability to handle scheduling, patient follow-ups, service coordination, and payment processing with confidence and accuracy. ⸻ Key Responsibilities Patient Experience & Front Desk Operations Greet and welcome all patients and visitors with a professional, warm, and friendly attitude Maintain a clean, organized, and presentable front desk and lobby environment Ensure a luxury-level patient experience from check-in to check-out Assist patients with forms, questions, and general office guidance Scheduling & Patient Communication Answer inbound and outbound phone calls in a professional and prompt manner Schedule, confirm, and adjust appointments for consultations, treatments, and follow-ups Conduct patient follow-up calls/texts regarding treatment plans, recommendations, and next steps Manage reminders, reschedules, cancellations, and waitlists effectively Coordinate communication between patients and clinical providers as needed Sales Support & Treatment Plan Coordination Help patients understand appointment timelines, next steps, and treatment scheduling Support the treatment plan process by ensuring patients are booked for recommended services Assist with conversions by following up with leads and patients who have pending treatment plans Collect and document patient notes accurately in the system Payments & Checkout Collect patient payments, process transactions, and issue receipts accurately Verify patient balances, package pricing, and promotions when applicable Support membership/package sales and ensure proper documentation Maintain accuracy with financial records and patient account details Administrative Support Enter patient information accurately into the system and maintain organized records Assist with inventory support, order entry, and office supplies as needed Support internal projects, office coordination, and daily administrative tasks Maintain confidentiality and compliance with HIPAA and patient privacy standards ⸻ Qualifications Previous experience in a front desk, receptionist, or patient coordinator role (medical spa, cosmetic office, dental, or medical office preferred) Strong customer service and communication skills (phone etiquette is a MUST) Ability to multitask and stay calm under pressure in a fast-paced environment Strong attention to detail and accuracy with scheduling and patient information Comfortable collecting payments and handling basic checkout processes Proficient in Microsoft Office (Word, Excel, Outlook) and computer systems Professional appearance, positive attitude, and team-first mindset Bilingual (English/Spanish) preferred ⸻ Why Join Harmony Cosmetic Center High-end, professional work environment Supportive team culture Growth opportunities within an expanding cosmetic and wellness brand Competitive pay based on experience ⸻ How to Apply Please submit your resume and a brief cover letter explaining why you're a great fit for this role at Harmony Cosmetic Center.

Job Type:

Full-time Pay:

From $18.00 per hour

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person