FRONT DESK RECEPTIONIST

Neola Dental Office Role:

To ensure an exceptional patient experience by managing the front desk operations efficiently, including scheduling, patient communication, insurance processing, and office coordination. This role is crucial in maintaining a smooth workflow, optimizing appointment scheduling, and ensuring a welcoming atmosphere for all patients.

Responsibilities:

Daily Office Setup & Organization Unlock the front door, turn on the lobby TV and radio to create a welcoming environment. Prepare morning huddle documents for the team's daily briefing, the day before each meeting.[YV1] Maintain cleanliness, organization and stock in front desk, lobby, vacuum daily, take trash out, patient bathroom, and break room. Phone & Communication Management Answer phone calls promptly and professionally, assisting with patient inquiries and scheduling. Check and respond to voicemails, patient text messages, emails and faxes in a timely manner. Make appointment confirmation calls for following day to ensure patients are prepared for their visits. Insurance Verification & Documentation Verify patient insurance details and update records accurately. Complete Verification of Insurance (VOI) for each patient and ensure active coverage is entered into system at least 48hours when patient is scheduled. Scan and store patient IDs, insurance cards, and required forms securely in the system daily. Patient Check-In & Check-Out Greet and check in patients, ensuring all necessary paperwork is completed. Present treatment plans, explaining procedures, costs, and insurance coverage as needed. Collect payments and schedule follow-up appointments at check-out. Provide patients with required documents, instructions, or treatment plans. Schedule & Appointment Management Manage and color-code the schedule for optimal workflow. Confirm and adjust online appointments through CurveGro. Fill scheduling gaps by reaching out to patients and confirming existing appointments. Prepare and organize patient charts for the following day's appointments. Administrative Support Assist with scanning, storing, and maintaining patient records daily. Process payments and ensure financial documentation is accurate. Support office operations with additional administrative duties as needed.

Requirements:

• 1-2 years in a dental or medical front desk role preferred.
• High school diploma or equivalent; additional training in healthcare administration is a plus.
• Experience with dental practice management software (e.g., Dentrix, Open Dental, CurveGro) is preferred.
• Familiarity with dental insurance processes, HIPAA regulations, and office operations.

Key Skills:

• Strong communication and customer service abilities.
• High attention to detail and accuracy in scheduling and billing.
• Ability to multitask efficiently in a fast-paced environment.
• Problem-solving skills with a proactive approach.
• Professional, patient-focused, and team-oriented mindset.

Pay:

$19.00 - $24.00 per hour

Experience:

Front Desk :

1 year (Required) Dental office: 1 year (Required)

Language:

English (Preferred) Spanish (Preferred) Ability to

Commute:

Minneola, FL 34715 (Preferred)

Work Location:

In person