JOB BRIEF

The historic Lakeside Inn, a full-service hotel located in downtown Mount Dora, is seeking candidates for Front Desk Guest Reception. Ideal candidates will be neat in appearance, professional, dependable, and mature-minded, with strong hospitality skills. We are seeking a full-time or part-time employee. Must be able to work evening shifts, 3 pm- 11 pm, including weekends and holidays. Previous hotel front desk experience is required. Hotel night audit experience is a plus. A background check will be required before hiring. A complimentary meal is provided for each shift worked. Please submit a resume by reply email. Qualified candidates will be called for an interview.

RESPONSIBILITIES

• Ensure all PM shift duties are fulfilled daily. Perform all check-in and check-out tasks.
• Manage in-person, phone, and online reservations.
• Answer all emails and phone messages promptly and professionally.
• Maintain cash bank per accounting guidelines and comply with all accounting procedures.
• Forward guest inquiries regarding special events and weddings to Sales Department.
• Ensure future reservations are guaranteed and all online inventory is accurate.
• Resolve guest billing disputes promptly.
• Maintain arrivals lists to maximize room sales.
• Handle guest complaints and resolve grievances and conflicts with professionalism. Resolve issues at the desk when they arise or with a follow-up call or email when necessary.
• Serve as a role model to uphold the hotel's commitment to hospitality.
• Maintain good working relationships with other departments.
• Other duties as assigned.

REQUIREMENTS

• 1 year of experience in Hotel Front Desk Guest Services is required
• High School diploma or GED
• Excellent people skills and ability to communicate effectively, both verbally and in writing
• Proven ability to manage staff
• Customer-oriented approach and patience
• Problem-solving and decision-making skills
• Ability to multi-task and follow through
• Ability to operate telephone and computer systems

Job Types:

Full-time, Part-time Pay:

$14.50 - $15.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to

Commute:

Mount Dora, FL (Required)

Work Location:

In person