Job Title:

Front Desk (High-End Clinic) / Patient Concierge Are you a master of first impressions and schedule optimization? At Pler, we don't just process patients; we provide a high-end, concierge-level experience from the moment they walk through the door. We are seeking a proactive, highly organized, and flawlessly bilingual Front Desk who understands that they are the face and voice of our brand. If you thrive in a fast-paced luxury environment and know how to turn a phone inquiry into a booked consultation, this is the role for you.

The Opportunity:

You will be the "Director of First Impressions" for a top-tier aesthetic and dental facility. This isn't just about answering phones; it's about controlling the flow of the clinic, protecting the providers' time, and ensuring every patient feels like a VIP.

Key Responsibilities:

1.

Concierge Patient Experience White-Glove Service:

Execute flawless check-in and check-out processes. Greet every patient warmly, anticipate their needs, and ensure the waiting lounge remains immaculate.

Patient Navigation:

Guide patients seamlessly through their initial paperwork, financing questions, and next steps before handing them off to the clinical team. 2.

Schedule Mastery & Lead Conversion Inbound Conversion:

Act as the first point of contact for marketing leads. Answer calls with high energy and deep empathy, answering initial questions and expertly converting inquiries into booked consultations.

Schedule Optimization:

Manage the providers' schedules strategically. Fill gaps, manage the waitlist, minimize no-shows through proactive confirmations, and ensure the daily flow is profitable and efficient. 3.

Administrative & Operational Flow Flawless Documentation:

Ensure all intake forms, consents, and patient demographics are accurately entered into our EMR/Dentrix system before the patient sits in the chair.

Payment Processing:

Handle transactions, balances, and financing options smoothly, maintaining absolute accuracy at the end-of-day reconciliation.

What We're Looking For:

Experience:

Minimum 1 year.

Software:

Comfortable navigating EMRs, scheduling software, and CRM platforms.

Communication:

Flawless Bilingual communication (English & Spanish) is non-negotiable. You must sound professional, articulate, and confident in both languages. The "Unflappable"

Factor:

You remain calm, smiling, and highly organized even when the lobby is full and the phones are ringing.

The Ultimate Detail Test:

To prove you read this job description, please include the word 'FRONTLINE' in your application message or cover letter.

What We Offer:

Competitive Compensation:

$3,200 monthly base.

Culture & Perks:

Join our famous "Botox parties" and enjoy significant internal discounts on aesthetic, surgical, and dental treatments.

Benefits:

Paid Time Off (PTO) and paid national holidays.

Growth:

Work within a high-growth holding company where top performers are recognized and promoted.

Pay:

From $3,200.00 per month

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person