Front Desk Receptionist Broken Wings Ministry Inc. Orlando, FL Job Details Full-time $19 an hour 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Teamwork Interpersonal skills Administrative experience High school diploma or GED Attention to detail Full Job Description Front Desk Receptionist Broken Wings Ministry, Inc. — Orlando, FL $19.00/hour | Full-Time | Monday-Friday | 40 hours/week | In-Office About Broken Wings Ministry Broken Wings Ministry, Inc. is a Christian mental health practice dedicated to providing compassionate, professional counseling services to individuals and families. Our administrative team plays an important role in creating a welcoming, organized, and supportive experience for both our clients and clinicians. We are looking for a reliable, organized, and team-oriented Front Desk Receptionist to join our administrative team and serve as an important first point of contact for our clients. About the Position The Front Desk Receptionist is responsible for supporting the day-to-day operations of our front office and helping ensure that clients, therapists, and administrative staff have the support they need. This position requires someone who can multitask, communicate effectively, pay close attention to detail, maintain confidentiality, and adapt to changing schedules and priorities. Because our therapists' schedules may change based on client needs, this position requires someone who is reliable and flexible with their attendance and able to adapt when schedules or office needs change. Responsibilities Answer and return client and office phone calls in a timely and professional manner Greet and check clients in and out for appointments Schedule and reschedule client appointments Assist clients with general questions regarding scheduling, services, and office procedures Respond to intake inquiries and assist with incoming referrals Enter and maintain accurate client information and documentation in the electronic health record (EHR) Provide general administrative support to therapists and the administrative team Assist with basic insurance-related questions and information Maintain accurate and organized administrative records Communicate scheduling changes and other important information to therapists and administrative staff Help maintain an organized, welcoming, and professional front-office environment Handle confidential client information in accordance with HIPAA and BWM policies Perform other administrative duties as needed to support the daily operations of the practice What We're Looking For We are looking for someone who is: Reliable and dependable , with consistent attendance and punctuality Flexible and adaptable when schedules or office needs change A strong team player who communicates well and works collaboratively with others Highly organized and able to manage multiple tasks and priorities Detail-oriented and committed to accuracy Comfortable communicating with clients in a professional and compassionate manner Able to communicate in a timely manner with both clinical and administrative staff Comfortable learning and using electronic health record systems and other office technology Able to maintain strict confidentiality and follow HIPAA requirements Professional, dependable, and able to take initiative while knowing when to ask for assistance Preferred Experience The following experience is preferred but not required : Previous experience in a healthcare, mental health, medical, or other clinical office setting Familiarity with HIPAA and handling protected health information Experience working with an electronic health record (EHR) General knowledge of health insurance and insurance verification Previous medical or mental health billing experience Minimum Qualifications High school diploma or GED Strong verbal and written communication skills Ability to work independently and as part of a team Ability to maintain confidentiality and handle sensitive information appropriately Ability to work Monday-Friday, 40 hours per week, in-office Christian Work Environment Broken Wings Ministry, Inc. is a Christian organization, and our practice is guided by our Statement of Faith . Applicants should be comfortable working in a professional environment that is guided by these principles and values. Compensation & Benefits $19.00 per hour Full-time, 40 hours per week 20 hours of PTO annually (PTO does not roll over from year to year) Supplemental dental and vision insurance $200 wellness stipend that may be used toward eligible insurance expenses Supportive team environment Opportunity to work within a growing mental health practice A Great Fit for This Position This position may be a great fit for someone who enjoys being the person who keeps things organized, notices the little details, communicates clearly, and helps the rest of the team stay on track. The front desk is an important part of the client experience at BWM, so we're looking for someone who takes pride in being dependable, professional, helpful, and consistent.

Pay:

$19.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): This position is full-time, Monday-Friday, 40 hours per week, and is entirely in-office in Orlando, FL. Are you able to meet this schedule and work fully in-office? Do you have a high school diploma or GED? Do you have previous experience working in a healthcare, medical, mental health, or other clinical office setting? Do you have experience working with an electronic health record (EHR) system? Are you familiar with HIPAA and the importance of maintaining confidentiality when handling client/patient information? This position requires reliable attendance and punctuality. Are you able to consistently maintain your scheduled work hours and communicate promptly if an unexpected issue affects your ability to report to work? Our therapists' schedules and office needs may occasionally change. Are you comfortable working in an environment where priorities and schedules may change and flexibility is expected? Do you have general knowledge of health insurance or insurance verification? Do you have previous medical or mental health billing experience?

Work Location:

In person