Front Desk Receptionist

Front Desk Receptionist Annie Aesthetic West Palm Beach, FL Job Details Full-time 2 hours ago Qualifications Retail sales transactions Hospitality Employee onboarding Spanish Spa experience Financial transaction processing Phone communication Inventory management Event coordination Workflow management (operations management method) Greeting customers English Mid-level Medical scheduling Staff training Mentoring Beauty & cosmetics sales Multi-line phone systems Productivity software Med spa experience Onboarding process management POS systems Leadership 2 years Communication skills Aesthetic treatments Marketing Client interaction via phone calls Full Job Description About Us We are a boutique medical spa specializing in advanced skin care treatments and aesthetic injectable services — including dermal fillers, neuromodulators, and biostimulators. We are seeking a highly professional, detail-oriented Spa Coordinator to serve as the cornerstone of our client experience. This is a client-facing leadership role that requires exceptional communication skills, a genuine passion for the aesthetic industry, and the ability to drive both service and retail excellence. Key Responsibilities Serve as the first and lasting point of contact for all clients, delivering a consistently warm, polished, and professional experience Manage all aspects of appointment scheduling, confirmation, and follow-up for facial treatments, skin care services, and injectable consultations Handle multi-line phone communications with professionalism and efficiency, converting inquiries into booked consultations Accurately process point-of-sale transactions, client records, and gift certificate sales Maintain the reception area and retail boutique to the highest standards of presentation at all times Client Education & Sales Develop and maintain thorough knowledge of all services offered, including facial treatments, advanced skin care protocols, and aesthetic injectables Confidently present service offerings, membership programs, and retail skincare products tailored to each client's needs and goals Meet and support individual and team sales performance benchmarks Operations & Team Support Coordinate clinical staff scheduling and workflow to ensure seamless, on-time service delivery Assist with inventory management, product stocking, and boutique organization Participate in staff meetings, training sessions, and ongoing education initiatives Support the planning and execution of in-office events, promotions, and community marketing efforts Assist in onboarding and mentoring new front desk team members Qualifications Minimum 2-3 years of experience in a medical spa, luxury spa, or upscale hospitality or retail environment (required) Familiarity with aesthetic injectable services and terminology — fillers, neuromodulators, and biostimulators (strongly preferred) Demonstrated experience in client-facing sales and service roles Proficiency with appointment scheduling and practice management software Knowledge of professional-grade skincare lines (a plus) Bilingual English/Spanish (a plus) Proficient in Microsoft Office Suite or equivalent Flexibility to work Saturdays as part of a regular schedule Professional Attributes The ideal candidate presents with a polished, professional appearance and embodies the standards of a high-end aesthetic practice. They are self-motivated, organized, and composed under pressure. They communicate with clarity and warmth, demonstrate strong attention to detail, and approach every client interaction with genuine care and hospitality. A collaborative spirit, positive attitude, and commitment to continuous learning are essential.