A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Key Chiropractic is a patient-centered chiropractic practice serving the Rockdale County, Newton County and the surrounding areas with a focus on holistic, non-invasive care. The team is dedicated to helping individuals and families improve nervous system function and health, mobility, reduce pain, and enhance overall wellness through personalized treatment plans. The practice emphasizes a welcoming, professional environment where patients feel heard, supported, and well-informed. Joining Key Chiropractic means contributing to a small, collaborative team that values integrity, clear communication, and high-quality patient experiences.
Role Description:
The Front Office Receptionist is a full-time, on-site role based in Conyers, GA, responsible for overseeing daily front desk operations and ensuring a smooth patient experience. This role includes greeting patients, managing check-in and check-out processes, scheduling and confirming appointments, and handling phone, email, and in-person inquiries. The Front Office Manager will maintain patient records, coordinate with clinical staff, manage office supplies, support billing workflows and manage relationships with lawyers. The Front Office Manager will engage in marketing and social media onsite and at local events when necessary. The role also involves monitoring patient flow, resolving service issues, and implementing procedures that promote efficiency and consistent customer satisfaction. This position requires a professional, organized individual who can represent Key Chiropractic positively and maintain a calm, friendly front office environment. Qualifications Candidates should possess strong Office Administration and Front Office skills, including scheduling, record management, and general clerical support. Candidates should demonstrate a focus on Customer Service and Customer Satisfaction, with the ability to handle inquiries, resolve concerns, and maintain a welcoming environment. Candidates should have excellent Communication skills, both verbal and written, to interact effectively with patients, team members, and external partners including lawyers. Previous experience in a medical, chiropractic, or wellness office is preferred, along with familiarity with practice management or scheduling software. Strong organizational skills, attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced setting are essential. High school diploma or equivalent required; additional education or training in healthcare administration or customer service is a plus. Candidates should self-motivated and results-driven, with a proactive approach to improving office efficiency, supporting practice growth, and helping expand day-to-day operations
