Front Desk / Patient Coordinator We are looking for an energetic, friendly, and dependable Front Desk / Patient Coordinator to join our chiropractic and wellness office. The ideal candidate is outgoing, confident on the phone, organized, and enjoys interacting with patients. We are looking for someone who can create a welcoming environment while keeping the front desk organized and the schedule running smoothly. Responsibilities Answer incoming phone calls professionally and enthusiastically Make outbound calls to new leads, potential patients, and existing patients Follow up with leads and help convert inquiries into scheduled appointments Schedule, confirm, reschedule, and manage patient appointments Check patients in and out Provide excellent customer service and create a positive patient experience Understand basic insurance terminology, including deductibles, copays, coinsurance, and patient responsibility Collect payments and explain patient balances when needed Maintain accurate patient information and documentation Send appointment reminders and follow up with missed or canceled appointments Communicate effectively with doctors and other team members Help maintain an organized, clean, and professional front desk area Assist with general administrative duties as needed What We Are Looking For Excellent phone and communication skills Comfortable making a high volume of outbound calls Confident speaking with new and existing patients Friendly, outgoing personality with great energy Strong customer service skills Organized and able to multitask in a busy office Reliable, punctual, and professional Comfortable using computers, scheduling software, email, and text communication Previous experience with health insurance verification and benefits is strongly preferred Previous medical, chiropractic, dental, or healthcare front desk experience is preferred Bilingual in English and Spanish is highly preferred Team-oriented with a positive attitude Motivated and comfortable following up with leads and encouraging patients to schedule Ideal Candidate We are looking for someone who does more than simply answer the phone. We want a proactive, energetic team member who enjoys talking to people, is comfortable making calls, follows up consistently, and helps patients feel welcomed from their very first interaction with our office.

Experience:

Medical/front desk or customer service experience preferred

Language:

English required; Spanish highly preferred

Pay:

$15.50 - $18.00 per hour Expected hours: No more than 34.0 per week

Work Location:

In person