• 1st shift 8:00am - 4:30 pm

• The Office Receptionist assists with maintaining all aspects of the Office operations, working closely with the Front Office Supervisor. The Office Receptionist will provide on-going support to carriers, the Warehouse Team and Office department to facilitate excellent customer support.

KEY DUTIES AND RESPONSIBILITIES

Follows standard operating procedures (SOP's). High level of customer service including but not limited to greeting and receiving visitors, answering phones, and maintaining receptionist area. Communicate effectively with excellent and warm customer service. Ability to problem solve, communicate effectively with a Team, and provide warm customer service. Manage Office inventory, including completing and managing multiple orders as necessary. Assist with maintaining IceCap security by ensuring all visitors and guests are checked in correctly and receive passes. Maintain Company calendars including multiple conference and meeting rooms. Support for special guests, customers, and events. This can include setting up and tearing down events. Ability to learn and become proficient with using the Warehouse Management System (WMS). Take detailed notes in the system to ensure accuracy of all customer needs and charges. Complete other duties and special projects, as assigned.

MINIMUM REQUIREMENTS

(KNOWLEDGE, SKILLS, ABILITIES) Proficient computer skills. Bilingual (Spanish) Skilled organizational skills, including the ability to multi-task and prioritize work. Excellent interpersonal and communication skills with the ability to interact with all levels of the organization, customers, and guests. Maintain focus in a fast-paced work environment. Strong analytical and problem-solving skills. Ability to multi-task and prioritize workload with demonstrated organizational skills. Experience working with Warehouse Management Systems (WMS) preferred. Benefits IceCap provides an excellent benefits package with competitive pay, health insurance, 401K, PTO, and more. IceCap is an Equal Employment Opportunity Employer