Spa Receptionist Grand Falls Casino & Golf Resort - 3.6 Larchwood, IA Job Details Part-time 15 hours ago Qualifications Deal closing Customer records maintenance Guest reservation booking Cash amount verification Phone communication Service scheduling Greeting customers Cash drawer securing Cash register operations Increasing sales revenue Managing sales clients Conflict management Salon inventory management Suggestive selling Guest direction assistance Conducting sales calls Entry level Office phone management Full Job Description The Client Coordinator maximize service sales within an Aveda Environmental Lifestyle Salon and Spa while exceeding guest expectation. The Client Coordinator is the first and last point of contact with our guests, from scheduling services, product sales, conflict resolution, escorting facility tours, maintaining client database, to final billing and checkout. Part Time, less than 30 hours/week

Essential Functions:

Provide exceptional guest service to all customers. Greet guest and escort to waiting area. Schedule guest salon and spa services while implementing proper procedures. Educate guests on services and products to increase sales. Coordinate services and maximize bookings for each service technician. Close sales and encourage guests to pre-book services. Cross-sell services. Regularly attend, participate in and support training and staff meetings ;Huddles". Implement Aveda experience; philosophies. Responsible for inventory control. Execute standard telephone procedure using appropriate customer service etiquette. Perform appointment confirmations 24 hours prior to appointment schedule when needed. Resolve guest challenges. Responsible for balancing and checking register drawer. Other duties as assigned.