A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Client Care Coordinator / Receptionist Psych Collective — [
CITY, STATE
] | Full-Time, In-Person | $18-$22/hour Psych Collective is a small group therapy practice, and the person at our front desk is the first human voice a new client hears — often on one of the hardest days they've had in a while. We're looking for a Client Care Coordinator who understands that reaching out for therapy takes courage, and who can make that first contact feel warm, unhurried, and genuinely welcoming. This is a full-scope role. You'll run the front desk, manage the schedule, handle insurance verification and billing follow-up, and guide new clients from their first phone call through their first session. If you like variety, take pride in a well-run office, and want your administrative work to actually matter to someone's day, you'll fit here. What you'll do Front desk & client experience Greet clients warmly on arrival and create a calm, welcoming waiting room environment Answer and triage incoming calls, voicemails, emails, and portal messages with same-day responsiveness Manage clinician calendars: scheduling, rescheduling, cancellations, waitlist management, and appointment reminders Collect copays and payments at time of service, and maintain accurate front-desk records Keep the office running smoothly — supplies, mail, opening and closing procedures, and general upkeep of shared spaces New client intake Field inquiry calls and web form submissions, answering questions about services, availability, and fees Conduct brief intake conversations to understand what a prospective client is looking for Match new clients to the clinician best suited to their needs, availability, and insurance Send, track, and review intake paperwork so clients arrive at session one fully prepared Follow up with prospective clients who haven't yet scheduled Insurance & billing Verify benefits and eligibility before the first appointment; clearly communicate coverage, deductibles, and out-of-pocket costs to clients Obtain and track prior authorizations where required Submit claims, post payments, and work denials and rejections to resolution Manage outstanding client balances with professionalism and empathy Maintain accurate, timely data entry in our EHR ([EHR NAME — e.g. SimplePractice / TherapyNotes / Alma]) Practice support Maintain strict HIPAA compliance in every interaction, record, and conversation Support clinicians with administrative requests, records releases, and documentation Flag scheduling patterns, billing issues, or client concerns to leadership before they become problems What we're looking for Required 1+ year in a front desk, administrative, customer service, or client-facing role Excellent phone presence — warm, clear, and comfortable with emotionally sensitive conversations Strong organizational skills and genuine attention to detail; you catch the things other people miss Comfort with technology and the ability to learn new software quickly Demonstrated discretion with confidential information High school diploma or equivalent Preferred (not required — we'll train the right person) Experience in a medical, behavioral health, or mental health practice Working knowledge of insurance verification, CPT/ICD-10 coding, and claims submission Experience with an EHR or practice management system, especially [
EHR NAME
] Familiarity with HIPAA requirements Bachelor's degree in psychology, social work, healthcare administration, or a related field Who thrives here You're steady. A crying client, a double-booked calendar, and a denied claim in the same hour doesn't rattle you. You're proactive. You notice the gap and fill it before anyone asks. You're warm without being performative. People feel taken care of, not processed. You hold boundaries kindly — with clients, with your own workload, and with the emotional weight of a mental health setting. You want to be part of a small team where your work is visible and your judgment is trusted. What we offer $18-$22 per hour, depending on experience Monday-Friday schedule with no evenings or weekends Paid time off 401(k) with company match Professional development support and continuing education A small, collaborative practice where you'll know everyone's name and your input shapes how things run Meaningful work supporting people through real change About Psych Collective We're a small group practice of therapists in Coeurd'Alene providing individual, couples, and family therapy for anxiety, depression, trauma, and life transitions]. We built this practice around the belief that good care starts before the therapy room — with a scheduling process that isn't a maze, a billing conversation that's honest, and a front desk that treats every person like a person. Our team is close-knit, direct with each other, and serious about doing this work well without burning ourselves out doing it. How to apply Apply through Indeed with your resume. A brief note about why mental health care specifically interests you is welcome but not required.
Pay:
$18.00 - $22.00 per hour
Benefits:
401(k) Paid time off Application Question(s): What interests you about working in a mental health practice specifically?
Experience:
Front Desk:
1 year (Preferred) in healthcare, medical, or behavioral health office?: 1 year (Preferred) with insurance verification, claims, or medical billing?: 1 year (Preferred)
