MedSpa Front Desk Coordinator Fox River MedSpa Algonquin, IL Job Details Full-time $19 - $22 an hour 13 hours ago Benefits Health insurance Paid time off Employee discount Flexible schedule Qualifications Teamwork Guest relations Administrative experience Office management Delegation Full Job Description Overview Fox River MedSpa is seeking an experienced, polished, client-focused Front Desk Receptionist to serve as the face of our spa while overseeing the daily flow of front desk operations. This is an ideal opportunity for someone who understands the pace and expectations of a busy medspa, naturally takes initiative, and enjoys leading by example. As the leader of the front desk during your shift, you will be responsible for ensuring exceptional client experiences, maintaining efficient daily operations, solving problems as they arise, and helping the team stay organized, productive, and on schedule. We're looking for someone who can confidently delegate tasks, anticipate operational needs, support providers, and create a positive, accountable work environment. The ideal candidate thrives in a fast-paced setting, is confident with membership sales, communicates professionally with clients and team members, and takes pride in keeping every aspect of the spa running smoothly.

Required Schedule:

This is a full-time position Flexible availability is required , including mornings, evenings, and weekends. Evening shifts may run until 9:00 PM . Weekend availability is required , with operating hours of Saturday 9:00 AM-9:00 PM and Sunday 9:00 AM-7:00 PM . Specific shifts will be determined based on employee availability and scheduling needs. Responsibilities Oversee daily operations during your shift Ensure every client receives a warm, polished, luxury-level experience from arrival through checkout Confidently recommend and sell memberships, treatment packages, retail products, and services based on client needs Manage appointment scheduling, confirmations, provider coordination, and daily schedule optimization Delegate daily operational tasks to team members and ensure responsibilities are completed efficiently Troubleshoot scheduling conflicts, client concerns, and operational challenges while maintaining professionalism and composure Support and guide front desk staff while fostering teamwork, accountability, and exceptional customer service Answer phones, respond to inquiries, and communicate with clients using excellent phone etiquette Process client check-in/check-out, payments, memberships, and administrative tasks accurately Maintain a clean, organized, and welcoming reception area and lobby Oversee laundry, room turnover, and supply restocking to ensure uninterrupted service flow Monitor inventory levels and communicate operational needs proactively Work closely with providers to keep treatment schedules running efficiently and on time Step in wherever needed to support the team and maintain smooth daily operations Qualifications Previous experience as a receptionist in a medspa, spa, dermatology, plastic surgery, or aesthetics practice (strongly preferred) Proven success with membership sales, retail sales, or upselling services Excellent organizational and multitasking skills in a fast-paced environment Strong problem-solving abilities with confidence in making decisions independently Professional appearance with exceptional communication and interpersonal skills Comfortable balancing guest service with operational responsibilities, including cleaning, laundry, and room turnover Experience using scheduling and practice management software Ability to prioritize tasks, delegate responsibilities, and maintain workflow throughout the day Bilingual skills are highly desirable to better serve our diverse client base Excellent customer service and phone etiquette Experience with multi-line phone systems, office administration, and handling confidential information Who We're Looking For We're looking for someone who is friendly, dependable, confident, and comfortable taking initiative . Our front desk can be fast-paced, so we need someone who can stay organized, think on their feet, and recognize what needs to be done without always waiting for direction. This role is a great fit for someone who genuinely enjoys working with people, communicates well with both clients and coworkers, and is comfortable stepping up when things get busy. You should be able to handle day-to-day challenges, help delegate tasks, support those around you, and jump in where needed to keep the spa running smoothly. Most importantly, we're looking for someone who brings a positive attitude and strong work ethic to their role while providing the warm, elevated experience our clients expect. If you enjoy taking ownership of your work and contributing to a positive, well-organized workplace, we'd love to meet you.

Pay:

$19.00 - $22.00 per hour Expected hours: 32.0 per week

Benefits:

Employee discount Flexible schedule Health insurance Paid time off Application Question(s): How many years of spa/dermatology experience do you have?

Experience:

Administrative:

2 years (Required) Shift availability: Night Shift (Required) Day Shift (Required)

Work Location:

In person