Front Desk Coordinator Position Type:

Full-Time (40 hours per week)

Benefits:

Eligible for employer-sponsored benefits package.

Compensation:

Based on experience and qualifications About Us Outpatient Family Medicine Transformed (OPFMT) is a Direct Primary Care (DPC) clinic committed to redefining healthcare through accessibility, relationship-based care, and a deep commitment to justice and inclusivity. We serve a diverse patient population with a focus on whole-person care, including primary care, mental health, and gender-affirming services.

Our mission:

To inspire, heal, and affirm patients by providing the highest standards of care to all members of the community, especially those marginalized by society. Position Summary The Front Desk Coordinator serves as the first point of contact for patients, visitors, and staff, ensuring a welcoming, professional, and efficient experience. This role is responsible for managing front office operations, scheduling, patient communication, registration, and supporting overall clinic workflow to ensure smooth daily operations and high-quality patient experience. Essential Duties and Responsibilities Front Desk & Patient Experience

• Greeting and checking in/out patients in a professional and welcoming manner.
• Greets patients, vendors, pharmaceutical reps and other visitors to our practice.
• Answers multiple lines, screens calls, takes accurate and detailed messages & directs calls to appropriate support staff.
• Schedule, reschedule, and confirm appointments in EMR system according to Practice protocol.
• Register new patients and maintain accurate demographic information.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
• Dependability, punctuality, and ensure a positive and efficient patient experience. Scheduling & Communication
• Manage provider schedules and appointment availability.
• Reviews next day's schedules, prints out, in advance of visits.
• Follow up with patients regarding appointments, forms, and documentation needs.
• Facilitate referrals and coordinate communication with outside offices, pharmacies, labs, and specialists.
• Maintain confidentiality and comply with HIPAA regulations.
• Manage waitlists and assist with scheduling optimization. Administrative Operations
• Data entry & maintain accurate patient records within the EMR.
• Scan, upload, and organize patient documents.
• Coordinate with provider to facilitate the completion of daily tasks and patient care needs.
• Facilitate the retrieval, processing, and release of medical records while maintaining patient confidentiality.
• Support clinic events, outreach activities, and special projects as needed.
• Understand membership enrollment, service programs and clinic policies.
• Assist with improving front office workflows and efficiency. Qualifications Required
• High school diploma or equivalent.
• 1-2+ years of administrative, front desk, or medical office experience.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office, Google Workspace, and basic computer systems. Preferred
• Experience in a healthcare or clinical setting.
• Familiarity with EMR systems.
• Knowledge of Direct Primary Care or membership-based healthcare models.

Interested candidates should submit their resume and cover letter to jremot@opfmt.com. We look forward to learning more about your experience and how you can contribute to our team.

Pay:

$16.00 - $23.00 per hour

Benefits:

Paid time off

Work Location:

In person