Bilingual Administrative Assistant/Receptionist DuPage Health Coalition Carol Stream, IL Job Details Full-time $20 - $22 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Life insurance Qualifications Foreign language proficiency Microsoft Excel Microsoft Outlook Customer service Client inquiry handling Filing Scanning Customer engagement Front desk Associate's degree Medical receptionist

Full Job Description Job Summary:

Manage front office and reception area, regularly interfacing with consumers, vendors, partners and public. Greet and assist all parties by providing assistance and/or referring them to the appropriate person/department. Perform related enrollment processing duties as assigned as well as support all departments with administrative and clerical support as needed. Provide exceptional customer service in person or while operating a multiline telephone system, answering and managing incoming calls and requests.

Essential Duties:

Front Desk/Reception

• Oversee front office operations and functions including assisting visitors, receiving documentation, filing, photocopying, scanning & faxing.
• Follow all rules required to comply with confidentiality and HIPAA policies.
• Answer questions about the agency and provide general information about program requirements and application processes, by phone, in person, and via email.
• Become sufficiently knowledgeable about DuPage County health and community resources to confidently provide direction to enrollees and community.
• Receives, directs and screens calls from a multi-line switchboard.
• Assist Enrollment team with review and processing of completed applications when needed.
• Manage office supplies inventory, maintaining and ordering appropriate stock as needed.
• Receives, dates, sorts and forwards incoming mail, complying with office policies and procedures.
• Become knowledgeable with all office equipment and internal software.
• Document client engagement in files as needed.
• Assists with special project as assigned.

Education and Experience:

• Associate's Degree or equivalent experience in Community Health or Social Services preferred.
• Must have exceptional client facing and telephone customer service skills and experience.

Bilingual:

Spanish/English required.

• Ability to read, analyze, and interpret fluently in both English and Spanish.
• Ability to draft reports, business correspondence, and communicate effectively via the written word.
• Ability to effectively present information and respond to questions from peers, managers, clients, customers, and the general public.
• Knowledge of Microsoft Office Word, Outlook, Excel, and a general understanding of technology.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off

Experience:

customer service: 1 year (Required) Medical receptionist: 1 year (Preferred)

Language:

Spanish (Required)

Work Location:

In person