Receptionist/Administrative Assistant Lane Dental, PC Carol Stream, IL Job Details Full-time $21 - $26 an hour 2 hours ago Benefits Health insurance Paid time off 401(k) matching Professional development assistance Flexible schedule Qualifications Computer operation Interpersonal skills Client rapport building Windows Medical scheduling Administrative experience High school diploma or GED Clinical data entry Conflict management Desktop applications Quality data entry Customer data entry Full Job Description We are looking for a dynamic team member who is the first person to greet our dental patients entering our long established dental office in Carol Stream. As part of this team, we are looking for the following:

PRIMARY RESPONSIBILITIES

Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, and recall/recare system.

SPECIFIC DUTIES

Reception Management Manage day-to-day operations of dental office Open and close dental office according to office protocol Review the office for a neat, professional appearance and make necessary changes Answer and respond to telephone calls with professionalism Review supplies for reception and provide order to the Dentist. Maintain petty cash Ensure that HIPAA Notice of Privacy Practices Notice is on display Patient Management Maintain a professional reception area; organize patient education materials, etc. Greet and welcome patients and visitors to the practice Check in patients according to office protocol, verifying and updating patient information Manage recall and inactive patient system Oversee patient relations & handle patient complaints, under the Dentist. indirect supervision Help explain office policy to patients Confirm the next day's appointments according to protocol and patient preferences Schedule patients for efficient use of doctor and staff time Check patient quick-fill list to try to fill in cancellation and no-show appointment times Collect payment from patients at the time of treatment Make follow-up appointments as needed Prepare financial treatment plans and present plan options to patient at end of their appointment Assist in the treatment room as needed Records Management Gather and accurately record insurance information from patients See that records are stored securely and handled in compliance with HIPAA privacy and security regulations Accurately file patient information Track cases and referrals to and from other doctors Inventory Mangement Monitor inventory and order dental office supplies as needed Office Participation Be an active participant in staff meetings Perform other tasks as assigned by the Dentist. Correspondence Sort, organize, and distribute mail Prepare and send out new patient and referral thank-you letters as directed by the Dentist. Prepare and send out continuing care notices as directed by the Dentist. Prepare and send out correspondence as directed by the Dentist. Marketing and Public Relations Management May assist with the design of marketing and promotional materials (print and electronic) May assist with dental office advertising/recruiting ads for new staff May assist with dental office facility management

PERSONNEL REQUIREMENTS

Education/Experience High school diploma 2 years office experience desired Legible handwriting for notations in charts PC and Microsoft Windows Proficiency Interpersonal Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community Effective verbal skills to communicate with patients and staff Team player Able to adapt to office policy improvements Conflict resolution experience Customer service or patient relations experience Quick response/accurate data entry to present treatment plans to patients in a short time frame Communicate all concerns to the Dentist.

Job Type:

Full-time Pay:

$21.00 - $26.00 per hour

Benefits:

401(k) matching Flexible schedule Health insurance Paid time off Professional development assistance

Work Location:

In person