Job Overview Gifted Hands Home Care Agency is looking for a friendly, dependable, and organized Front Desk Staff member to join our team. The person in this role will be the first point of contact for our clients, families, caregivers, visitors, and referral partners and will help keep the day-to-day office operations running smoothly. This position involves answering calls, assisting with client and family questions, scheduling appointments, maintaining records, and providing general administrative support. We are looking for someone who communicates well, pays attention to detail, is comfortable using a computer and office systems, and can handle multiple tasks during a busy day. The right person should be professional, patient, compassionate, and able to treat our clients, families, caregivers, and business partners with respect. Duties and Responsibilities Serve as the first point of contact for clients, families, caregivers, visitors, referral sources, and others contacting the agency, providing friendly and professional assistance. Answer, screen, and direct incoming calls using the agency's multi-line telephone system, take accurate messages, and ensure important communications are directed to the appropriate staff member. Respond to general questions about Gifted Hands Home Care Agency and its services, provide basic information to prospective clients and families, and direct service inquiries to the appropriate staff for follow-up. Schedule and confirm client appointments, meetings, consultations, and other agency activities while keeping calendars and scheduling information accurate and up to date. Maintain client, caregiver, and office records through data entry, filing, scanning, electronic recordkeeping, and the preparation and organization of forms, reports, correspondence, and other documents. Provide day-to-day administrative support to management and staff, including handling mail and correspondence, assisting with office supplies, maintaining an organized front office, and completing general clerical tasks. Use the agency's computer and office systems, including Microsoft Office, QuickBooks, email, and other programs as needed, to assist with data entry, routine financial or administrative tasks, recordkeeping, and daily office operations. Maintain confidentiality when handling client, caregiver, employee, financial, and agency information; address client and family concerns professionally, refer matters to the appropriate supervisor when necessary, and perform other duties assigned by management. Qualifications Previous experience in front desk, receptionist, customer service, healthcare, home care, or office administration preferred Excellent verbal and written communication skills Strong customer service and interpersonal skills Comfortable working with clients, families, caregivers, healthcare professionals, referral sources, and the general public Good computer skills and familiarity with Microsoft Office, email, data entry, and general office systems Familiarity with QuickBooks is preferred Strong organizational skills and attention to detail Ability to manage multiple tasks and priorities while meeting deadlines Ability to maintain confidentiality and handle sensitive information appropriately Professional, dependable, patient, and compassionate Ability to work independently and as part of a team Bilingual skills are a plus Professional appearance and strong work ethic Join Our Team! At Gifted Hands Home Care Agency, we believe the way we treat people matters. If you are dependable, organized, enjoy helping others, and can provide a friendly and professional experience to our clients and families, we would like to hear from you. This is an opportunity to join a growing team and be part of the work we do to support individuals and families in our community.

Pay:

$20.00 - $25.00 per hour

Benefits:

Employee assistance program Referral program

Work Location:

In person