Job Summary Are you someone who naturally takes ownership, loves creating exceptional customer experiences, and enjoys keeping a business organized and running smoothly? Our spa in Elmhurst that has proudly served the community for over 10 years is looking for a polished, professional, and highly organized Lead Client Experience Coordinator to become an essential part of our leadership team. This is much more than a front desk position. We're looking for someone who wants to grow with our company and become the owner's right hand someone who takes initiative, solves problems, leads by example, and genuinely cares about helping the business succeed. What You'll Do Create a five-star client experience from check-in to check-out Welcome clients with warmth, professionalism, and confidence Manage scheduling and daily appointment flow Answer phones, texts, and client inquiries Help keep providers on schedule throughout the day Ensure treatment rooms and the front office remain clean, organized, and fully stocked Monitor inventory and assist with ordering supplies Help coordinate practice events, promotions, and special projects Assist with daily administrative tasks and reporting Support the owner with operational improvements and business growth initiatives Anticipate needs and proactively solve problems before they become issues

We're Looking For Someone Who Is:

Professional, polished, and dependable Warm, welcoming, and passionate about customer service Highly organized with excellent attention to detail A strong communicator who enjoys working with people Calm under pressure and able to multitask Self-motivated and proactive A natural leader who enjoys taking ownership Excited to grow into a larger leadership role over time Preferred Experience Front desk, office coordinator, medical office, med spa, salon, hospitality, luxury retail, or customer service experience Experience using scheduling software is a plus (Boulevard experience is a bonus) Leadership or supervisory experience is preferred but not required. We believe luxury is found in every detail. We are passionate about creating an elevated experience for every client while fostering a positive, supportive workplace where our team can grow professionally. If you're looking for more than "just a job" and want to be part of a business where your ideas, initiative, and leadership truly make a difference, we'd love to meet you. Please submit your resume along with a brief introduction telling us why you're interested in joining and what makes you a great fit for this role.

Work Location:

In person

Work Location:

In person