A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Miller Eye Center Ltd - 1.0 Rockford, IL Job Details Full-time $16 - $20 an hour 1 day ago Qualifications Customer communication Productivity software Clinical confidentiality policies
Full Job Description Description:
General Statement This position performs a variety of receptionist, clerical, and patient-related duties in a medical practice. The Receptionist provides support to patients by coordinating communication with clinical staff and physicians, including telephone messages, appointment scheduling, payment collection, patient charting, insurance information, and patient check-in. The Receptionist serves as an important first point of contact and is expected to provide professional, courteous, and compassionate service to all patients and visitors. Duties and Responsibilities Greet and direct patients, sales representatives, visitors, and other guests in a prompt, courteous, and professional manner. Answer, screen, and direct incoming telephone calls before the third ring whenever possible. Respond to routine telephone inquiries, direct callers to the appropriate personnel, or initiate triage messages for response by clinical staff. Schedule and manage patient appointments and accurately enter appointment dates and times into the computerized scheduling system. Register patients by verifying that demographic, insurance, and medical record information is current and accurate. Make appropriate updates to patient information in the computer system and assist patients with the registration process as needed. Organize and maintain patient charts and filing systems in accordance with established procedures. Copy medical records according to established policies and procedures. Evaluate insurance requirements, insurance coverage, payment agreements, referrals, and basic chart information; follow up as appropriate. Collect patient payments and reconcile daily cash reports accurately. Process no-shows and cancellations according to established guidelines and policies. Manage the patient waiting area and ensure that patients are properly checked in and directed to the appropriate area. Maintain a clean, organized, and welcoming reception and waiting area. Conduct monthly patient recalls in accordance with established guidelines. Receive mail, packages, and correspondence for the practice. Maintain accurate records and update databases and electronic systems as needed. Provide patients with routine information regarding office services, procedures, and policies. Handle patient and practice information with appropriate confidentiality and discretion to HIPPA standards. Coordinate with clinical and administrative staff to address patient needs and ensure effective communication. Sell products to patients in accordance with physician orders and established office procedures. Rotate front-office responsibilities according to office needs and the established rotating schedule. Attend required staff and departmental meetings. Monitor office supplies and notify the administrative office when supplies need to be replenished. Perform other related duties as assigned. Bilingual Responsibilities For bilingual employees, additional responsibilities may include: Provide interpretation services for patients, physicians, clinical staff, and other personnel as needed. Translate written documents and patient-related materials on occasion. Assist with communication between patients and staff when language assistance is required.
Requirements:
Previous receptionist, customer service, or administrative experience preferred. Excellent verbal and written communication skills. Professional, friendly, and customer-focused attitude. Strong organizational and time-management skills. Ability to multitask and prioritize responsibilities. Proficiency with Microsoft Office, Google Workspace, or similar office software. Ability to maintain confidentiality and exercise good judgment. Strong attention to detail and problem-solving skills.
