A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Front Desk Coordinator/Medical Receptionist LILIVY Aesthetics & Wellness - Fort Wayne, IN Part-Time | On-Site |
Medical Aesthetic Front Desk Coordinator Hours:
Must be available to work Tuesday and Thursday afternoons/early evenings and an occasional Saturday morning. Passionate about aesthetics? Want to work at a Luxury, Conceirge-Style Medspa? Looking for a dynamic customer service role where you can grow and learn from a passionate team? Join us at LILIVY in delivering a great patient experience to Fort Wayne! About Lilivy At LILIVY, we specialize in providing personalized care for every stage of life. From longevity care and wellness to non-surgical aesthetic medicine, we're here to support our patients through life's biggest transitions. Too many of us struggle through life's transitions without receiving the care we deserve. At LILIVY, we believe that everyone deserves appropriate, evidence-based aesthetic and medical care and support. We help patients to prioritize health and well-being in a way that leaves them feeling and looking their best. Vision - Our why at LILIVY To help people look and feel their best—at every age—through personalized, science-backed care that blends beauty, wellness, and medical innovation. Mission - How we deliver our vision We provide expert, ethical, physician-led care that empowers individuals through personalized hormone therapy, longevity medicine, and advanced aesthetic treatments—delivering real results inside and out through a high-touch, membership-based model built on trust, education, and radiant outcomes. Culture - What it feels like to work with or for LILIVY At LILIVY, our team thrives on gratitude, growth, excellence, and joy. We believe in appreciating each other and our patients, investing in continuous learning, holding ourselves to the highest standards of clinical and aesthetic excellence, and creating a joyful, uplifting environment. As a startup, we are building something extraordinary together—a culture where collaboration fuels success and every team member plays a vital role in shaping the future of our practice. Job Overview We are seeking a dynamic and personable Part-Time Sales and Customer Service Receptionist to join our team! This energetic role combines front desk responsibilities with customer support, creating a welcoming environment for clients and visitors alike. The ideal candidate will thrive in a fast-paced setting, demonstrating excellent communication skills, organizational prowess, and a passion for delivering exceptional service. This position is a part-time customer service role. Evenings and Saturday availability is required. Duties Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly Manage CRM and phone systems, addressing patient questions and needs efficiently and professionally using proper phone etiquette Handle appointments and calendar management to keep operations running smoothly Perform data entry, filing, and maintain accurate records using EMR, CRM, and other office software like google suite and spreadsheets Support sales tasks such as new patient scheduling, event promotion support, and supporting great sales process by providers through encouraging their recommendation Assist with office management duties including practice cleaning tasks, laundry, and additional tasks as needed Provide excellent customer service by supporting client needs and ensuring a positive and empowering experience from start to finish, representing Lilivy's Mission and Vision of great patient care. Skills Proven experience at a front desk or reception area with strong phone etiquette skills Proficiency in CRM phone systems and office management software such as Google Workspace Strong organizational skills with the ability to multitask efficiently in a busy environment Excellent typing speed and data entry accuracy for quick documentation and record keeping Knowledge of clerical procedures including updating spreadsheets, accurate record-keeping, and check-in and check-out process Exceptional customer support skills with a friendly demeanor and professional communication style Ability to manage time effectively, prioritize tasks, and adapt quickly to changing priorities Familiarity with patient financials like invoices and estimates preferred To Apply Please submit your resume and a short cover letter explaining why you're excited to work with us at LILIVY and join our mission.
