POSITION OVERVIEW

Front Desk Associates are responsible for welcoming guests in the check-in area, checking in customers on their customer profile, and notifying customers about any marketing promotions, and maintaining security and Mass CCC compliance within the Prolific Cannabis dispensing location. Front Desk Associates will be expected to verify the authenticity of customer ID cards, ensure that every guest is 21+ and complies with Mass CCC regulations and Prolific security procedures. Since cannabis is a highly regulated industry, it is essential that Front Desk Associates ensure the authenticity of accepted IDs and accurately check in guests and correctly and compliantly. The role and responsibilities of all Front Desk Associates will be overseen by the General Manager and their leadership team: Inventory Manager, Assistant Manager, and/or Sales Leads.

GENERAL RESPONSIBILITIES

Customer service and advanced communication skills Educate and provide all guests with consumer education materials Maintain a friendly, positive, and outgoing demeanor while interacting with guests Understanding and execution; proper guest identification, confidentiality, and privacy Understanding and execution; proper anti-diversion tactics Hold safety and security to a high standard Daily dispensary operating tasks: cleaning, organizing, and performing other duties as assigned Positively contribute to the organization and the ideals set forth by Prolific Cannabis

QUALIFICATIONS

At least 21 years of age and legally authorized to work in the US; state required Ability to pass a CORI background check; state required Ability to adapt to frequent and essential business changes Must be a reliable and dependable applicant Heightened attention to detail Ability to quickly learn procedures, acquire cannabis product knowledge, and apply the knowledge in the workplace Excellent listening, communication, and organizational skills Ability to effectively communicate with customers, fellow employees, and managers A desire to help others, people-oriented, team-oriented perspectives within the workplace Must be able to thrive as an individual employee but also work well with others Ability to remain calm and organized in high-volume sales scenarios Ability to have a flexible schedule; open availability required (nights, weekends, holidays) Ability to utilize a computer (POS system, email, etc) and other necessary technology (printers, copy machines, barcode scanners, etc) to complete sales-related tasks Ability to stand for long periods (up to 11-hour shifts) and lift up to 30 lbs Bending and crouching will be a repetitive movement Ability to work on-site in person, this is a non-remote position We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Type:

Part-time Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Paid time off People with a criminal record are encouraged to apply

Work Location:

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