Overview The primary responsibilities of the Front desk receptionist are to file documentation in client treatment records; input billing submitted by clinicians; answer incoming calls; record the payment of client treatment fees; and complete other general office responsibilities as assigned for this mental health and addiction treatment agency that serves more than 200 clients. The candidate works closely with two other members of the administrative staff and regularly interacts with clients, the agency's managerial team, and clinical, medical, and nursing staff. Duties Perform clerical tasks including filing, data entry, and document management. Handle customer inquiries with professionalism and courtesy, ensuring a positive experience. Operate phone systems to facilitate communication within the office and with clients. Collaborate with team members to streamline processes and enhance operational efficiency. Organized and able to multi-task. Strong people skills. Solid computer skills, including Microsoft Office applications such as Outlook, WORD, and Excel required. This position can be either full-time (35-40 hours/week) or half-time (20-25 hours) - and work hours are flexible (within the agency's hours of operation, which are 8am to 7pm Mondays through Thursdays and 8am to 4pm Fridays). However, the hours from 8am to 12noon are required. Experience A minimum of a High School Diploma. Quick learner and self-starter; once trained, able to complete job responsibilities with minimal direction. Organized and able to multi-task. Strong people skills required. Proficiency in computer literacy with a strong understanding of Microsoft Office Suite including Microsoft Office applications such as Outlook, WORD, and Excel required. Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail. Strong communication skills, both verbal and written, are essential for effective interaction with clients and team members. A background in customer service will be beneficial for this role. Join us as a Front Desk Receptionist where your skills will contribute significantly to our team's success! About North Charles Mental Health Research and Training Foundation, Inc. North Charles is a non-profit provider of mental health and addiction treatment services. Since 1971, North Charles has provided accessible, high-quality, and affordable treatment services for thousands of individuals in the Cambridge, Somerville, and greater Boston area. Join our exceptional team of clinical, administrative, and nursing/medical staff. North Charles offers a competitive salary, free on-site parking, a pleasant and collegial working environment, and an excellent benefits package including health insurance, dental insurance, life insurance, STD/LTD, and four weeks of combined vacation/sick time per year (increasing to 5 weeks after 3 years of employment). Visit us on the web at www.northcharles.org An Affirmative Action/Equal Opportunity Employer Please email your resume and cover letter for the "Front Desk Receptionist" position to: dramirez@northcharles.org Or fax or mail your resume and cover letter to: North Charles, Inc.

Attn:

D. Ramirez 2500 Massachusetts Ave. Cambridge, MA 02140

Fax:

(617) 876-9760

Pay:

$20.00 - $22.00 per hour

Benefits:

Dental insurance Flexible schedule Flexible spending account Health insurance Paid time off Ability to

Commute:

Cambridge, MA 02140 (Required)

Work Location:

In person