The Front Desk Coordinator ensures standardization in front office operations, enhances patient experience, and promotes efficiency in administrative workflows. Delivers courteous and efficient front-office support by welcoming patients, coordinating appointments, verifying insurance information, managing calls, and assisting with referrals to ensure seamless patient experience.

Key responsibilities include:

Greet and check in patients, creating a warm, welcoming, and positive experience. Schedule patient appointments and effectively coordinate provider calendars. Prepare patient charts 24-48 hours prior to appointments by verifying insurance benefits and eligibility. Collect patient co-pays, deductibles, and any outstanding balances in accordance with organizational policies. Coordinate front office triage and patient flow while maintaining effective communication with back office staff and clinic leadership. Answer incoming phone calls and respond to patient inquiries in a professional, courteous, and timely manner. Assist patients with referrals, authorizations (as applicable), and scheduling follow-up appointments. Monitor and respond promptly to Microsoft Teams and Athena Health communications. Scan, upload, and maintain accurate patient records in the electronic medical record (EMR) system. Maintain patient confidentiality and comply with all HIPAA and organizational policies. Perform other duties and responsibilities as assigned to support clinic operations. Highschool Diploma or equivalent A minimum of 1 year experience as a medical receptionist or front desk Current BLS (Basic Life Support) certification required. Strong computer proficiency (Microsoft Office, EHR systems, scheduling systems) Athena Experience highly preferred Excellent communication and multitasking abilities Prolonged sitting, standing, bending, and occasional lifting (up to 25 lbs) Reliable transportation is required for all positions, as occasional travel to other clinic locations may be necessary.