Front Desk Staff Behavioral Health Center - 3.4 Baltimore, MD Job Details Full-time $13 - $15 an hour 20 hours ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Vision insurance Life insurance Qualifications Availity Guest relations HIPAA Administrative experience High school diploma or GED Full Job Description About We are a Baltimore City, Maryland based IOP Behavioral Health Clinic dedicated to providing trauma‑informed, person‑centered, and recovery‑oriented behavioral health services. We serve individuals and families with compassion, cultural humility, and evidence‑based practices that promote long‑term wellness and stability. Our program is designed to meet the standards of Maryland

BHA, COMAR

, and Joint Commission accreditation, ensuring safe, ethical, and high‑quality care. As an organization, we foster a culture of accountability, learning, and clinical excellence for both employees and the communities we serve. Position Summary A behavioral health front desk receptionist is the first point of contact as individuals guests enter our location and is responsible for greeting individuals & guests, sign-in, and supporting daily office workflows with empathy and discretion.

Core Responsibilities Services:

Greet visitors, manage the waiting room, register new guests, schedule testing manage restrooms, maintain confidentiality,

Communication & Triage:

Answer multi-line phones, route messages, and follow strict protocols to escalate phone-based or in-person distress to clinical staff.

Privacy & Compliance:

Protect privacy data under strict HIPAA guidelines, applying minimum-necessary access standards to private health information.

Key Skills & Requirements Qualifications:

A high school diploma or GED is standard, with at 6 months experience in healthcare customer service or administrative experience preferred.

Soft Skills:

High emotional intelligence and patience when interacting with individuals facing substance use challenges.

Other Duties:

Performs other tasks or assignments which are supportive in nature to the essential functions of the job.

Education and Experience:

Minimum qualifications: High school diploma or GED Front desk experience (6 months experience: 1 year preferred) Compliance & Ethical Standards Adheres to professional ethics and policies. Upholds a culture of clinical excellence. Ensures all practices align with

COMAR , BHA

guidelines, HIPAA, 42 CFR Part 2, and Joint Commission standards.

Job Types:

Full-time Benefits:

Medical Insurance Dental Insurance Vision Insurance Flexible Spending Account Health Saving Account Life insurance

Paid Time Off Paid Holidays Work Location:

In person

Pay:

$13.00 - $15.00 per hour People with a criminal record are encouraged to apply

Work Location:

In person