At Animal Emergency Hospital in Bel Air, MD, we pride ourselves on providing caring, compassionate, and dedicated service to every animal and pet owner who walks through our doors. We are a fast-paced, 24-hour emergency veterinary hospital with a passionate team of over 70 staff members—and we're looking for our next amazing team member! We're currently seeking an enthusiastic, reliable, and team-oriented Customer Service Representative (CSR) to join our front desk staff.

What We're Looking For:

A dependable, motivated individual with a strong work ethic Excellent communication and interpersonal skills A calm and professional demeanor, especially under pressure Positive attitude and team-first mentality Available day shift, overnights, weekends, and holidays.

Physical ability to:

Be active (standing/walking/sitting for 8+ hours) Lift up to 40 lbs Perform repetitive tasks for extended periods

Skill Requirements:

General telephone etiquette Computer literacy (Windows-based systems) Ability to operate a multi-line phone system

Perks & Benefits:

Competitive pay Pet bill discounts Employee pet wellness days Discounted pet bloodwork Cell phone plan discounts Start accruing vacation right away ! Up to 160 hours of vacation PTO and Sick time buckets 401(k) with match Health insurance options Free therapy and Employee Assistance Program Mentorship & growth opportunities, including: On-site training and CE opportunities Access to our Mentor/Mentee program: Learn hands-on from technicians and doctors in a real-world emergency setting! Full scholarship for your RVT associate's degree through Penn Foster (after 6+ months of employment) Referral bonuses If you love animals, thrive in a fast-paced environment, and want to grow in the exciting world of veterinary emergency medicine, we want to hear from you! Apply today to learn more and start your journey with Animal Emergency Hospital!

Job Types:

Full-time, Part-time Pay:

$17.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person