Nimel Mental Health a growing Outpatient mental health clinic in Greenbelt MD, is seeking a Medical Clinic lReceptionistOffice Administrative Assistant. The Front Desk Receptionist/Office Assistant handles the administrative tasks in a healthcare setting, ensuring smooth daily operations and excellent patient service. Their responsibilities include scheduling appointments, managing patient records, handling phone calls, processing insurance and billing, and maintaining a well-organized office environment. They also interact with patients, addressing inquiries, and providing support throughout their visit.

Key Responsibilities:

Greeting and checking in patients, answering phones, scheduling appointments, and providing information. Maintaining patient records, both physical and electronic, updating information, and ensuring accuracy. Processing insurance claims, handling patient payments, and assisting with billing inquiries. Managing supplies, maintaining a tidy and organized workspace, and assisting with general administrative tasks.

Collecting Co-pays and Deductibles:

Receive payments from patients at the time of service, which improves cash flow.

Handling Patient Balances:

Collecting any outstanding balances and assisting with payment arrangements.

Processing Payments:

Handling various payment methods like cash, checks, credit cards, and electronic transactions. Communicating effectively with patients, medical staff, and other stakeholders. Assist with quality improvement programs, quality measurement and improvement activities, identifying areas for improvement, and developing plans to address them. Collect, analyze, and report data on patient care, workflow, and business operations to identify trends and patterns that can be used to improve quality. Required Skills Professional Conduct, strong

Customer Service:

Excellent phone etiquette, patience, & active listening skills.

Medical Terminology:

Understanding medical terms and procedures.

Organizational Skills:

Managing schedules, records, and supplies effectively.

Computer Proficiency:

Experience with electronic health records, billing software, Microsoft Word, Excel and office productivity tools.

Communication Skills:

Clear and concise verbal and written communication. Attention to

Detail:

Accuracy in record-keeping, billing, and other tasks.

Empathy and Professionalism:

Providing a positive and supportive experience for patients.

Required Qualifications:

High School diploma required. AA degree preferred. Experience working at a medical office or mental health practice is required. Knowledge of billing and coding. Bilingual language (Spanish speaking) is a plus, not a requirement Excellent written and verbal communication skills and customer service Previous administrative experience in medical office required Professionalism with track record of delivering exceptional patient care service Experience working in HIPAA-compliant health care delivery systems Experience working with Electronic Health Records systems (Will train if needed). Exceptional attention to detail

Job Type:

Full time; Monday

•Friday 8 :30am

•5:00pm. Occasional Saturday when needed

•

Salary:

$20 /$25 hour, Negotiable based on experience.

Job Type:

Full-time Pay:

$20.00

•$25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Paid time off

Work Location:

In person