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Full Circle Dentistry

Front Desk Associate

Career Insights for Receptionist

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Scorecard

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What they do

A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.

$36,886 / year median in Maryland

+2% projected growth

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Job Description

Job Summary We are seeking an energetic and detail-oriented Front Desk Associate to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management functions. Your positive attitude and strong organizational skills will ensure smooth daily operations, foster a professional environment, and enhance client and visitor experiences. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team. Responsibilities Greet visitors, clients, and vendors with professionalism and courtesy, ensuring a positive first impression. Answer multi-line phone systems promptly and efficiently, directing calls to appropriate departments or personnel. Manage appointment scheduling and calendar coordination using office management software. Perform data entry tasks accurately within spreadsheets, databases, and productivity software such as Microsoft Office and Google Workspace. Handle clerical duties including filing, proofreading documents, and maintaining organized records. Support office management by overseeing supplies inventory, maintaining cleanliness, and ensuring the front desk area is welcoming. Assist with bookkeeping tasks using QuickBooks or similar accounting tools as needed. Provide customer support via phone or in person, addressing inquiries with professionalism and clarity. Manage client communication through email correspondence and follow-up calls to ensure satisfaction. Maintain confidentiality of sensitive information while demonstrating excellent phone etiquette and organizational skills. Qualifications Proven office experience with strong computer literacy including proficiency in Microsoft Office (Word, Excel), Google Workspace, spreadsheets, and productivity software. Experience with multi-line phone systems and excellent phone communication skills. Bilingual abilities are highly preferred to serve diverse clients effectively. Demonstrated clerical experience including data entry, filing, proofreading, and document management. Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment. Knowledge of office management procedures and administrative best practices. Technical proficiency with office equipment such as printers, scanners, and fax machines; familiarity with bookkeeping software like QuickBooks is a plus. Excellent customer service skills with a friendly demeanor and professional phone etiquette. Ability to handle multiple responsibilities simultaneously while maintaining attention to detail. Previous experience in medical or dental reception is advantageous but not required; personal assistant experience is also beneficial. Join our team as a Front Desk Associate to be the friendly face that keeps our office running smoothly! Your enthusiasm for organization combined with your dedication to exceptional service will make a meaningful impact every day.
Pay:
$22.00 - $28.52 per hour
Benefits:
Dental insurance
Work Location:
In person