Full Job Description We're looking for a Guest Service Representative to assist guests with their requests and provide exceptional guest service. You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. If you are a customer service-oriented individual with a passion for hospitality, we would love to hear from you.

Responsibilities:

• Greet and check-in guests in a friendly and professional manner
• Answer phone calls and assist guests with inquiries or requests
• Handle guest complaints or issues, ensuring prompt resolution
• Process guest payments and maintain accurate records
• Maintain knowledge of hotel services, amenities, and local attractions
• Assist with reservations and room assignments
• Ensure the lobby area is always clean and presentable
• Collaborate with other hotel staff to provide exceptional guest service

Skills Requirements:

• Previous experience in a customer service role preferred
• Excellent communication and interpersonal skills
• Proficient in using phone systems and computer software
• Strong problem-solving abilities and attention to detail
• Ability to work any shift and weekends as required
• Knowledge of guest relations principles and practices
• experience with Fosse preferred but not required.

Pay:

$15 per hour

Schedule:

8-hour shift-7am-3pm / 3pm-11pm Morning and Evening Shift Availability

• Friday, Saturday, and Sunday Weekends required

Experience:

Hotel & Accommodations Guest Services Staff:

1 year (Preferred) Hotel experience: 1 year (Preferred)

Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person