Are you a "people person" who enjoys a team driven environment? Are you a good communicator who connects with others easily? Do you function best in a fast paced environment handling spontaneous issues as they arise? This position offers a quality driven role that will reward a conscientious person like you!

Summary:

The Front Desk Attendant is the first point of contact for guests, providing exceptional customer service and managing the flow of reservations, lane assignments, and guest inquiries. This role requires excellent communication skills, attention to detail, and the ability to handle a variety of tasks in a fast-paced environment. The Front Desk Attendant ensures a seamless and enjoyable experience for guests from arrival to departure.

Performance Standards:

The Front Desk Attendant will: Greet and welcome guests upon arrival, providing friendly and helpful service. Manage lane reservations and assignments, ensuring guests are seated promptly and lanes are prepared for play. Answer phone calls, providing information about services, pricing, and availability. Process payments and handle cash or card transactions accurately for reservations, shoe rentals, and additional purchases. Assist guests with any special requests or concerns, ensuring a positive and smooth experience. Maintain an organized front desk area, keeping the reservation system up-to-date and handling paperwork as needed. Promote additional services or events, such as league sign-ups, specials, or group bookings, to enhance guest experience. Ensure the front desk area and lobby are clean, stocked, and presentable for guests. Follow all company policies as outlined in the employee handbook. Maintain a positive attendance record by reporting to work for assigned shifts on time; follow company time off and illness procedures. Meet all uniform, appearance, and grooming standards as specified in the employee handbook.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous experience in a cashier role preferred Ability to work in a fast paced environment Ability to work well in a team Must be able to work nights and weekends Must be 18 or older

PHYSICAL DEMANDS

While performing the duties of this job, the employee is continually required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move more than 50 pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee will regularly work in the facility maintenance area, and in the kitchen, where high levels of heat and activity can be expected and where there is frequent exposure to knives, oil, and hot surfaces. The noise level in the work environment is usually loud. Personal protective equipment will be provided by owners

Job Type:

Full-time Pay:

$16.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Evening shift Night shift Shift availability: Night Shift (Required) Ability to

Commute:

Farmington Hills, MI 48335 (Required)

Work Location:

In person