Membership Sales & Front Desk Associate Kidstrong Grandville Grandville, MI Job Details Part-time $19 - $22 an hour 23 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Customer communication Greeting customers Fitness sales Hospitality industry experience Fitness customer service Full Job Description KidStrong Grandville is hiring a friendly, confident, and organized Membership Sales & Front Desk Associate to help create a great front-of-house experience for our families. This role is primarily focused on the lobby, member experience, and in-center sales. You'll help welcome families, support trials, answer questions, assist with memberships, keep the front of the center organized, and help with light cleaning during your shift. What You'll Do Welcome families and create a positive first impression Support current members with questions and basic account needs Help prospective families before and after trial classes Explain membership options and assist with enrollments Follow up with families after trials as needed Help with check-in and front desk operations Keep the lobby clean, organized, and welcoming Complete cleaning and reset tasks during shifts Communicate important member needs to center leadership Coach Certification All Sales & Operations Associates complete KidStrong Coach Certification during onboarding so they understand the program firsthand. Your primary role will remain front-of-house sales and operations. Once certified, you may also pick up coaching shifts when additional hours or coverage are available. What We're Looking For Friendly and comfortable talking with families Confident discussing memberships and asking for the sale Strong customer service skills Organized and dependable Comfortable working in a busy, family-focused environment Willing to help with cleaning and keeping the center looking great Positive, professional, and coachable Previous experience in sales, customer service, fitness, hospitality, or youth programs is a plus. Schedule Part-time, approximately 15-20 hours per week. Afternoon, evening, and weekend availability is important. About KidStrong KidStrong is a child development program designed to help kids build confidence, strength, and life skills through movement and coaching. If you're great with people, enjoy helping families, and like being part of a high-energy team, we'd love to meet you.

Pay:

$19.00 - $22.00 per hour Expected hours: 15.0 - 20.0 per week

Benefits:

Employee discount Flexible schedule Paid time off Application Question(s): This role is responsible for keeping the lobby organized, welcoming, and running smoothly during busy class times. Tell us about a time you had to manage multiple priorities without a lot of direction. Tell us about your experience with customer service and sales. How comfortable are you talking with families and asking someone to make a purchase or membership decision? Our classes generally take place in the late afternoon, evenings, and weekends, with shifts typically starting around 3:00-4:00 PM during the week and 8:00am on weekends. We're open to different evening availability, but we do not currently need Friday coverage. What is your consistent weekly availability?

Work Location:

In person