Be the First Impression. Be the Difference. Are you an outgoing person who thrives in a fast-paced environment? Do you enjoy creating exceptional customer experiences while keeping operations organized and running smoothly? We're seeking a bilingual (English/Spanish) Front Desk & Client Services Coordinator who will serve as the welcoming face and voice of our organization. This role is ideal for someone professional, detail-oriented, technology-savvy, and passionate about delivering outstanding customer service. The ability to communicate fluently in both English and Spanish is essential, as you will regularly interact with a diverse client base. Required Qualifications High school diploma or equivalent. Fluent bilingual communication skills in English and Spanish (required). Proficiency in

Microsoft Office:

Outlook Word Excel Strong verbal and written communication skills. Ability to quickly learn industry-specific software platforms. Excellent organizational, time-management, and follow-through skills. Ability to work effectively in a busy, customer-focused office environment. Professional demeanor and commitment to exceptional customer service. Why Join Us? ✅ Make a meaningful impact on clients every day ✅ Use your bilingual skills to serve and support a diverse community ✅ Join a collaborative and supportive team environment ✅ Play a vital role in delivering an exceptional customer experience ✅ Enjoy a professional workplace where your contributions are valued What You'll Do Customer Service & Reception Greet clients and visitors with warmth, professionalism, and enthusiasm. Create a welcoming environment that reflects our commitment to exceptional service. Answer and direct incoming phone calls efficiently and courteously. Take messages and ensure prompt communication with team members. Assist walk-in clients with basic billing inquiries and premium payments. Anticipate customer needs and provide solutions whenever possible. Office Operations Open and close the office according to established procedures. Receive, sort, distribute, scan, and process incoming mail and deliveries. Coordinate outgoing mail and package shipments. Maintain phone systems, voicemail greetings, holiday messages, and closures. Ensure office equipment, including copiers and postage machines, remains operational and fully stocked. Order and manage office supplies and inventory. Workplace Support Maintain a clean, organized, and welcoming reception area and break room. Support team members with administrative tasks and special projects. Assist with training and cross-functional support when needed. Contribute to process improvements that reduce administrative turnaround times and improve customer experience. What Makes You Successful Customer-Focused You genuinely enjoy helping people and creating positive experiences. You are approachable, friendly, and responsive to customer needs. Self-Motivated You can confidently manage competing priorities, stay organized, and work independently while maintaining accuracy and attention to detail. Professional & Dependable You demonstrate integrity, reliability, punctuality, and professionalism in every interaction. Team-Oriented You understand that success is a team effort and are always willing to help wherever needed.

Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

Reception/Front Desk:

1 year (Preferred)

Language:

Spanish (Required) English (Required)

Work Location:

In person