Front Desk Receptionist

Front Desk Receptionist:

Are you passionate about the beauty industry? Do you thrive in a fast-paced environment? We are looking for a skilled and enthusiastic Front Desk Administrator to join our high-end, fast-paced spa team. As the first point of contact for our clients, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our spa.

Company Mission statement:

Skin Deep Med Spa is a sanctuary where guests can relax, rejuvenate, and gain confidence through results-driven skincare and wellness. We provide chemical peels, microneedling, hydrafacials, luxurious facials, waxing, and massage services in a tranquil and welcoming environment.

Vision:

To be the number one med spa that our community of Jackson, Michigan thinks of for a high-end experience and results driven treatments with skincare and wellness.

Core Values :

Gratitude, honesty and integrity, standard of Excellence, loyalty, growth mindset, lead with kindness, positive team and family spirit, open and honest communication and enjoy your work and celebrate the small wins.

Responsibilities:

Warmly Greet Clients:

Welcome clients with a friendly attitude and ensure they have a pleasant experience from the moment they step into the spa.

Appointment Scheduling:

Manage appointment bookings efficiently, coordinating with service providers to optimize schedules and accommodate client requests.

Customer Service:

Provide outstanding customer service by addressing client inquiries, resolving complaints, and ensuring client satisfaction.

Payment Processing:

Handle cash and electronic payments accurately, issue receipts, and maintain a balanced cash register.

Spa Maintenance:

Maintain the cleanliness and organization of the reception area and beyond, ensuring it reflects the high-end image of the spa. Maintain laundry and keep rooms stocked.

Product/Service Knowledge:

Stay informed about spa services, products and promotions to effectively promote and upsell to clients.

Administrative Tasks:

Assist in various administrative tasks, such as maintaining client records, inventory management, and ordering supplies when necessary.

Multi-Tasking:

Handle multiple tasks simultaneously, including answering phones, managing walk-ins, and supporting spa staff as needed.

Assist Manager:

Assist Manager with tasks such as posting job openings, producing fresh ideas on how to run the front desk effectively.

Social Media:

Assisting with our social media page, answering questions, creating posts and stories, must be comfortable talking on our stories.

Requirements:

• Proven experience in a similar role, preferably in a fast-paced, high-end spa.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and a passion for delivering exceptional customer service.
• Proficiency in using spa management software and basic computer skills.
• Flexibility to work evenings, weekends, and holidays as needed.
• Experience in high-end sales
• Valid driver license and vehicle to run errands.
• Experience in social media and cap cut

Benefits:

• Competitive salary and performance-based incentives.
• Opportunity for professional development and training.
• Discounts on spa services and products.
• A supportive and collaborative team environment.
• Career advancement opportunities within the company.
• Retirement plan
• Paid time off If you are a dedicated professional with a passion for the beauty industry and excellent customer service skills, we invite you to apply for this exciting opportunity.

Please submit your resume and a cover letter detailing your relevant experience. Include 3 professional references with your current supervisor as one to Erin@skindeepspajackson.com with the subject line "Front Desk Receptionist Application

• Your Name)".

No phone calls please. Skin Deep Med Spa PLLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Application Deadline:

March 30th, 2026 We thank all applicants for their interest in Skin Deep Med Spa PLLC, but only those selected for an interview will be contacted.

Pay:

$17.00

• $19.

50 per hour

Benefits:

Employee discount Paid time off Retirement plan

Work Location:

In person