A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
The Lapeer County Road Commission (CRC) is seeking a qualified individual to fill the position of Receptionist/Office Clerk. In this role you are the first point of contact for residents, contractors, and visitor's, providing professional customer service while supporting a variety of administrative and clerical functions. This is a full-time union position, under the general direction of the Engineering Foreman.
Primary Job Duties:
Call Management:
Answer, screen, and route heavy incoming calls to the appropriate department (e.g., Engineering, Maintenance, Permits).
Service Requests:
Receive citizen inquiries regarding road conditions (e.g., potholes, drainage, weather related road hazards), accurately log details, and communicate to the proper Foreman. Update Daily Road and Weekly On Call Notifications Assist with general permit inquires, help residents with application process and collect/process permit payments Scan, upload, and file supporting documents Maintain and encourage cooperative, positive public relations in dealings with residents, businesses, and other government agencies or officials
Qualifications & Requirements:
Minimum of three (3) years of experience in front-desk reception, clerical support and data entry. Prior experience with a municipal government or a Department of Transportation is a plus High School Diploma or Equivalent required Must possess and maintain a valid State of Michigan Driver's License Must be at least 18 years of age Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn industry-specific municipal and asset management databases Highly organized and excellent multi-tasking skills Summer Hours must be able to work from 6am to 4pm Monday through Thursday and during Winter Hours 7am to 3pm Monday through Friday, no exceptions this is a Union position The Lapeer CRC is an Equal Opportunity Employer.
Job Type:
Full-time Pay:
$23.99 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Education:
High school or equivalent (Required)
Experience:
Front Desk Reception and clerical support: 3 years (Required) Ability to
Commute:
Lapeer, MI 48446 (Required) Ability to
Relocate:
Lapeer, MI 48446: Relocate before starting work (Required)
