A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greets clients courteously, finds and activates their MI WIC record, determines reason for visit and schedules future appointments. (15%) Collects demographic information, performs income determinations, residency and identity checks and voter registrations. (15%) Answers telephones promptly, courteously and determines whether to redirect call or handle immediately. (10%) Generates WIC benefits, prints shopping lists, issues EBT cards with proper instructions and assures client's understanding of its use. (10%) Responsible for the security of EBT cards and other securely kept materials. (10%) Directs clients to the lab, nutritionist, dietitian or other health center staff. (5%) Assists in health screenings by performing heights, weights, hemoglobin's, and blood lead testing. Enters blood and anthropometric data into the MIWIC system and GLBHC's electronic medical record (EMR). (10%) Determines immunization status using the Michigan Care Improvement Registry (MCIR). Refers clients for immunizations when needed. (5%) Maintains skills to provide basic breastfeeding education and support to all WIC women. Encourages women to breastfeed. (5%) Translates, if bilingual, for non-Spanish speaking providers. (5%) Maintains a neat, functioning and well stocked work station. Files Nutrition documentation forms. (5%) Performs other duties as necessary to aid in maintaining WIC caseload, such as making reminder phone calls, sending reminder or missed appointment postcards, and other outreach activities. (5%)
MARGINAL JOB DUTIES
Performs tasks and other duties as assigned.
JOB SPECIFICATIONS
Education:
High school graduate or GED.
Licensure:
N/A Experience:
Previous experience in health services or human service agencies preferred.
Skills:
Spanish/English proficiency. Computer skills.
Interpersonal skills:
Able to communicate effectively and relate to patients and co-workers in a manner which promotes harmony and productivity. Professional attitude and behavior. Regular and timely attendance required as outlined in the Personnel Handbook. Telecommuting is not an option for this position.
Physical Effort:
Medium. Mostly standing, light lifting of toddlers.
Hours of Work:
Full-time or Part-time. Flexible and varied. Evening hours or Weekend hours maybe required.
Travel:
Limited local travel between GLBHC sites. Reimbursement for expenses consistent with GLBHC policy. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
