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PP
Park Place Hotel & Conference Center
Front Desk Agent
Career Insights for Receptionist
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Scorecard
Based on Michigan data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$33,900 / year median in Michigan
+4% projected growth
Job Description
Job Overview We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will be responsible for creating a positive first impression by providing exceptional customer service, managing front desk operations, and ensuring smooth administrative workflows. Your proactive approach and organizational skills will help foster a professional and efficient environment, supporting both visitors and team members alike. This position offers an exciting opportunity to develop your office management expertise while contributing to a dynamic team. Responsibilities Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette Handle all front desk duties including check-ins, appointment scheduling, and visitor sign-in procedures Maintain accurate records through data entry, filing, and updating spreadsheets using productivity software such as Microsoft Office Utilize technical proficiency in computer skills and office software to streamline daily operations and improve overall productivity Requirements Proven experience in office management or administrative support roles with strong clerical skills Excellent customer service skills with the ability to communicate clearly via phone and in person Bilingual abilities are highly desirable to serve diverse client needs effectively Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with familiarity with spreadsheets and data entry processes Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Experience using multi-line phone systems and handling phone communication professionally Demonstrated time management skills with the ability to prioritize tasks effectively Personal assistant or front desk experience that highlights excellent organizational and interpersonal skills Join us as a Front Desk Agent where your enthusiasm for helping others combined with your technical proficiency will create a welcoming atmosphere that supports our organization's success!