Overview We are seeking a dedicated and detail-oriented Front Office Receptionist to join our team. This role is the first face patients see and is responsible for patient scheduling, billing support, customer service and ensuring smooth and efficient workflow throughout the day. In this role, you will play a crucial part in providing exceptional patient care and supporting the daily operations of our optometry clinic. The ideal candidate is technically competent, highly organized, comfortable multitasking, and enjoys working directly with patients. The office is open Monday-Thursday, 8:00-5:00, no evenings or weekends. Duties Patient Scheduling

• Manage appointment calendar, confirm visits, optimize daily flow and reduce scheduling gaps. Front Desk Operations
• Greet patients, check them in/out, verify insurance and maintain accurate records. Billing & Insurance Support
• Process payments, assist with insurance submissions and resolve basic billing questions. Technical & Computer Systems
• Use EHR systems, scheduling software and optical practice management tools, as well as maintain accurate digital documentation. Customer Service
• Provide friendly, professional support to patients, handle questions, concerns and follow-up communication. Multitasking and Workflow Management
• Coordinate between patients, opticians, techs and the doctor to keep the office running smoothly. Office Administration
• Manage phones, email, inventory tracking and general administrative duties.

Qualifications Previous experience in customer service, specifically medical, optical or similar office environment Computer proficiency and ability to learn new systems quickly Strong multitasking ability and attention to detail Excellent communication skills with a focus on patient care and satisfaction Experience with medical or optical billing preferred Sales experience in a healthcare or retail setting is beneficial but not mandatory. A commitment to maintaining patient confidentiality and adhering to HIPAA regulations. Professional, friendly, patient-focused demeanor Preferred Experience that is not required : Optical experience, familiarity with insurance verification, experience using optical EHR systems, background in healthcare administration or customer-facing medical roles Join our team as a Front Office Receptionist and contribute to enhancing the vision health of our community!

Pay:

From $16.00 per hour

Benefits:

Employee discount Health insurance Health savings account Paid time off Professional development assistance Retirement plan

Work Location:

In person